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I don’t know, maybe because most payments were using local payment methods? (iDEAL, Bancontact, Giropay, etc)

0 CB, 0 Disputes, I can show a screenshot from the Stripe account if you want. Order value between 60-150$, I think max is around 200$ so far during warm up. We didn’t go over the limit of 200-300$ volume per day as per their instructions.
Nah, I believe you. You probably need that time for something else, judging by your stressful situation.

But aren't such high order values risks in themselves?
 
Nah, I believe you. You probably need that time for something else, judging by your stressful situation.

But aren't such high order values risks in themselves?
It’s not really that stressful but it’s time consuming. We just want to offer a better payment solution to our customers so I really believe this solution can work, it’s just frustrating that we run into these issues. We make good money right now but having a solution in place like this will be a big advantage over competitors.

And high order values? These are pretty normal orders for most online businesses, it’s not like we’re doing transactions of 1000$+ per order.
 
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Have you managed to find any other alternative? I was looking into paying / purchasing a stripe account off of them, but judging from your experience and what you went through I got dissatisfied and want to research more & give it a second thought.
Look, they are communicating well and I do believe they’re doing everything they can to resolve the matters. They appealed Stripe within 24h, they reply to my messages in the weekend and late at night. It’s just a frustrating situation for all parties involved.

Like I said earlier, I think we are just extremely unlucky in this regard, but at some point I do start to wonder if an EU setup would be better for our business compared to a setup in HK. I’m not the expert however.

They told me they were going to discuss within their team for solutions for our particular issues, so let’s see what they come up with. Keep in mind I’m just one client having issues and there are probably many clients that have a flawless setup but don’t even bother posting about it.
 
In the many years I’ve been in online business and involved in various areas, including working for a payment provider, it’s always been the pharmacy and similar types of businesses that shouted the loudest when things didn’t work or opportunities were suddenly shut down in front of them, to their great surprise.
 
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In the many years I’ve been in online business and involved in various areas, including working for a payment provider, it’s always been the pharmacy and similar types of businesses that shouted the loudest when things didn’t work or opportunities were suddenly shut down in front of them, to their great surprise.
I'm aware of the intricacies that come with running such a business in this niche, we've had our fair amount of problems to overcome. I'm not sure if I interpret this correctly, but it seems like you insinuate that we're just SOL in using their services.

Whatever the case, if the company offering a service (Uniq) say they can work with our specific niche, then it is up to them to actually provide the service, if they cannot work with our niche, then they should be upfront about this instead of onboarding us.
 
I'm aware of the intricacies that come with running such a business in this niche, we've had our fair amount of problems to overcome. I'm not sure if I interpret this correctly, but it seems like you insinuate that we're just SOL in using their services.

Whatever the case, if the company offering a service (Uniq) say they can work with our specific niche, then it is up to them to actually provide the service, if they cannot work with our niche, then they should be upfront about this instead of onboarding us.
I think you should ask for some sort of SLA when signing up if you want that. You will see that nobody will be willing to guarantee anything for something illegal. Maybe invest in you and get the skills necessary to pull off the pharma-spam-deal. I will do my part of keep deleting the spams from my inbox.
 
I think you should ask for some sort of SLA when signing up if you want that. You will see that nobody will be willing to guarantee anything for something illegal. Maybe invest in you and get the skills necessary to pull off the pharma-spam-deal. I will do my part of keep deleting the spams from my inbox.
We're not that kind of pharma business though, sending out spam is not our method for reaching customers. And investing in myself is an on-going process, it's one of the reasons I read this forum, but if you don't try certain solutions, you don't know what fits or doesn't fit.

In any case, I'll keep you guys updated if any big developments occur in our specific working relationship with Uniq.
 
We're not that kind of pharma business though, sending out spam is not our method for reaching customers. And investing in myself is an on-going process, it's one of the reasons I read this forum, but if you don't try certain solutions, you don't know what fits or doesn't fit.

In any case, I'll keep you guys updated if any big developments occur in our specific working relationship with Uniq.
:) All good. Let us keep posted. I think those guys are also struggling with all the payment problems.
 
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