Nah, I believe you. You probably need that time for something else, judging by your stressful situation.
But aren't such high order values risks in themselves?
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Reviews on uniqpayments.net
- Thread starter sumtingwong
- Start date
But aren't such high order values risks in themselves?
It’s not really that stressful but it’s time consuming. We just want to offer a better payment solution to our customers so I really believe this solution can work, it’s just frustrating that we run into these issues. We make good money right now but having a solution in place like this will be a big advantage over competitors.
And high order values? These are pretty normal orders for most online businesses, it’s not like we’re doing transactions of 1000$+ per order.
Look, they are communicating well and I do believe they’re doing everything they can to resolve the matters. They appealed Stripe within 24h, they reply to my messages in the weekend and late at night. It’s just a frustrating situation for all parties involved.
Like I said earlier, I think we are just extremely unlucky in this regard, but at some point I do start to wonder if an EU setup would be better for our business compared to a setup in HK. I’m not the expert however.
They told me they were going to discuss within their team for solutions for our particular issues, so let’s see what they come up with. Keep in mind I’m just one client having issues and there are probably many clients that have a flawless setup but don’t even bother posting about it.
In the many years I’ve been in online business and involved in various areas, including working for a payment provider, it’s always been the pharmacy and similar types of businesses that shouted the loudest when things didn’t work or opportunities were suddenly shut down in front of them, to their great surprise.
I'm aware of the intricacies that come with running such a business in this niche, we've had our fair amount of problems to overcome. I'm not sure if I interpret this correctly, but it seems like you insinuate that we're just SOL in using their services.
Whatever the case, if the company offering a service (Uniq) say they can work with our specific niche, then it is up to them to actually provide the service, if they cannot work with our niche, then they should be upfront about this instead of onboarding us.
I think you should ask for some sort of SLA when signing up if you want that. You will see that nobody will be willing to guarantee anything for something illegal. Maybe invest in you and get the skills necessary to pull off the pharma-spam-deal. I will do my part of keep deleting the spams from my inbox.
We're not that kind of pharma business though, sending out spam is not our method for reaching customers. And investing in myself is an on-going process, it's one of the reasons I read this forum, but if you don't try certain solutions, you don't know what fits or doesn't fit.
In any case, I'll keep you guys updated if any big developments occur in our specific working relationship with Uniq.
All good. Let us keep posted. I think those guys are also struggling with all the payment problems.
Does anyone know why they recommend dynamic proxies like gonzo? Won't too frequent IP changes lead to ban?
Keep in mind, I'm new to proxies, and I don't know much about them.
Keep in mind, I'm new to proxies, and I don't know much about them.
I decided to chime in with my experiences dealing with them. Unlike many others here, there wasn't a delay with the Stripe account. It was delivered on time, but the airwallex was delivered after two months. They were quick to respond to any questions about the integration. And I haven't faced a ban yet.
Here comes the reason why I decided to write this, because I'm starting to lose my patience and I have no idea how to proceed from here. After two months of processing payments, I changed host because of performance issue with my website. After I changed host the second time, the card details completely disappeared from checkout.
I notified them about this, and they apparently looked into it, but then they must have forgotten since I didn't get any response. I reminded them again, and they promised to fix it till new year. I don't hear from them, so I decided to change host and see if that worked, but no, it's still the same issue. I notify them and they say they'll look into it, but then it seems like they forget it. I have no idea if this intentional or not, but I'm getting tired of having to remind them over and over again. I have no idea if they've even looked into it, or if they've figured out why this happened to begin with, but now it's soon 40 days since the start of this issue, and I haven't been able to process any payments. That's great when I know I can't use this account forever and want to process as many payments as possible. I've also had to hold back on promotions and scaling this project because I don't have reliable payment processor at the moment.
Here comes the reason why I decided to write this, because I'm starting to lose my patience and I have no idea how to proceed from here. After two months of processing payments, I changed host because of performance issue with my website. After I changed host the second time, the card details completely disappeared from checkout.
I notified them about this, and they apparently looked into it, but then they must have forgotten since I didn't get any response. I reminded them again, and they promised to fix it till new year. I don't hear from them, so I decided to change host and see if that worked, but no, it's still the same issue. I notify them and they say they'll look into it, but then it seems like they forget it. I have no idea if this intentional or not, but I'm getting tired of having to remind them over and over again. I have no idea if they've even looked into it, or if they've figured out why this happened to begin with, but now it's soon 40 days since the start of this issue, and I haven't been able to process any payments. That's great when I know I can't use this account forever and want to process as many payments as possible. I've also had to hold back on promotions and scaling this project because I don't have reliable payment processor at the moment.
No, you're using an anti-detect browser with a fingerprint that they give you, so Stripe sees the same device logging in each time, I think the most important thing is using the correct geo & preferably using the same city as well when configuring a proxy.
That is very frustrating indeed, I've had instances where I had to remind them about something multiple times, but I usually just contacted Michael directly if it was urgent. It's been the holidays so I know they have been a bit slower to reply but 40 days is a very long time, and it seems like the issue started before the holiday season so they should get it sorted.
What kind of cloaking did they implement for you, iframe?
Update regarding our situation:
The Stripe appeal ended up not working (after an initial succesfull appeal), so the account is now banned, they refunded one of my customers, we can't see if it was the customer that initiated the refund (through a dispute) or if it was just Stripe refunding that particular transaction due to 'high risk'.
The other funds are still in the Stripe account and it looks like it will take 120 days before we are able to release the funds.
In the mean time, the guys over at Uniq provided me with a new Stripe account very quickly, I have just configured the payment page so we will start warming up this Stripe account soon, hopefully this time it will go smoother than last time.
The team over at Uniq also went above and beyond to get some funds in Airwallex released, we did a bank transfer in EUR to our Airwallex account because we wanted to swap these funds into USDT, however Airwallex requested A LOT of additional information, with guidance from Uniq I have created & provided most of the information myself, but they also did their part in providing some of the needed information. After about a month the funds finally got released and are now in the account.
Lastly, Airwallex Payments is now also activated, still waiting on Airwallex to activate some local payment methods but card payments are enabled now.
I have been very vocal about my issues, but I have to give credit where credit is due. I will keep you guys updated.
The Stripe appeal ended up not working (after an initial succesfull appeal), so the account is now banned, they refunded one of my customers, we can't see if it was the customer that initiated the refund (through a dispute) or if it was just Stripe refunding that particular transaction due to 'high risk'.
The other funds are still in the Stripe account and it looks like it will take 120 days before we are able to release the funds.
In the mean time, the guys over at Uniq provided me with a new Stripe account very quickly, I have just configured the payment page so we will start warming up this Stripe account soon, hopefully this time it will go smoother than last time.
The team over at Uniq also went above and beyond to get some funds in Airwallex released, we did a bank transfer in EUR to our Airwallex account because we wanted to swap these funds into USDT, however Airwallex requested A LOT of additional information, with guidance from Uniq I have created & provided most of the information myself, but they also did their part in providing some of the needed information. After about a month the funds finally got released and are now in the account.
Lastly, Airwallex Payments is now also activated, still waiting on Airwallex to activate some local payment methods but card payments are enabled now.
I have been very vocal about my issues, but I have to give credit where credit is due. I will keep you guys updated.
I'll give a fair update. My issue appears to be a hosting issue, so it wasn't really their fault. I changed back to my old host, when it was working, and the payment card then showed up. I have no idea why, and their developer didn't know either, it disappeared with two hosts that I tried. The two new hosts that I tried were both based in the US, that's the only thing they have in common.
I'll say though, I'd have appreciated it a bit more if they could have provided me this info a bit sooner. 40 days, or 30 if you take the holidays into consideration, is a long time.
But I also appreciate what they're doing in general, helping us with processors and anonymity, so I'd still recommend them to anyone.
I'll say though, I'd have appreciated it a bit more if they could have provided me this info a bit sooner. 40 days, or 30 if you take the holidays into consideration, is a long time.
But I also appreciate what they're doing in general, helping us with processors and anonymity, so I'd still recommend them to anyone.
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