I see that my post got some comments and reactions so here's some background on what went down: I've rented a Dutch company from them on November 10th, a few days later I received €21k to the account that was provided with the company, I tried to withdraw a part of the amount but my WD request was rejected under the excuse that their compliance department (which I doubt that exist) has concerns with the incoming funds and that my costumers will have to do a live verification in order for the funds to be released. I have asked them to kindly address me to the paragraph in the signed contract where it says that such verification will be required in order to withdraw from the account, they have ignored my request. At this stage I have asked for a full refund to my clients including the 5% partnership fee that was already deducted from the incoming payments and to provide me with proof of payment, to which they relplied and I qoute : "You will have to contact the customers regarding this information. Or, we can provide you this information if you keep your account. It means, the rent fee will be not refunded". We'll guess what, I did contact my costumers today and they told me that the funds were indeed paid back but minus 5%... They have also blocked me on their whatsapp for business which was the main chanal of communication with them, they won't reply to my emails and they are also not answering the phone.