I'll explain my story a little bit for content. Same as you I rented a company from them. I used the company for a bit (around 4 months), used the PayPal but they made everything so difficult like withdrawing money etc that I decided to cut ties with them. I had around £10k - £5k in the bank account they gave me and £5k in PayPal. They said that seeing as I am no longer using their service I need to wait 180 days for them to release my money in case there were any disputes on PayPal. I run a drop shipping store so of course we receive disputes etc but provide tracking and cases are resolved. If we couldn't resolve the case we issue a full refund - no issues. I said ok to the 180 days as I know thats how long a customer gets to make a complaint. This was in August 2020. So the 180 days was up in February 2020. In the meantime, they changed the password for the PayPal and told me I was no longer paying for it so I could not log in (even if I had cases to solve!). I waited until February and asked them to send my money back seeing as the 180 days was up. I was basically ignored. So I sent multiple messages, every single day until I got a reply. They told me they needed a written confirmation from PayPal to say that no more cases will be open. This is bullish*t but I was like OK. I messaged them again every day hounding them to see if they got a message from PayPal. I then started to get really annoyed because they just straight up ignored all my messages and emails. I spoke to a lawyer who said, get their T&C's and we can get a case going. I asked them for the T&C's as I never received them (should have been a red flag) and radio silence again. I even got my friends to reach about to ask about them and they will not send them. Then after another few weeks of sending them messages every day basically, I got a message from them that they will do a "calculation" of what is left over from my money after their fees and disputes and will let me know. This was a week ago. I was so mad because I messaged them every day and again nothing, no calculation, no money, no response. So I filed a complaint with the Financial Ombudsman again the company and I sent them a screenshot to say look, you're not replying so I'm taking this further. They of course replied to that and said that seeing as I started legal proceedings they will not be reply to me anymore (like they ever did in the first place!).
I have access to the bank account that they set up for me with the Blaustein company and there is £5000 in there however the IBAN was revoked by them. I am so stuck and I was wondering where you have got to with this. Its so frustrating and I am 99% sure I'll never get my money back but I want to make it as difficult for them as possible.
Sorry to bore you with this, if you are able to reply, I would really appreciate it!
Thanks a lot!