Hello!
First of all, we would like to express our apologies for the inconveniences caused by the delay with processing payments – we are working to resolve this issue as soon as possible.
As part of our commitment to transparency, we would like to explain what has caused the issue as well as update you on the current situation.
When our relationship with our former correspondent bank (Mugan Bank) has reached its critical level, the Company decided to partner with Lucayas Bank (PIB).
Unfortunately, Lucayas Bank went into Statutory Administration on the 27th of October, 2021 without any prior announcements to the public or its clients (please see the press release attached). As a result, the Company did not have a chance to prepare for such situation and mitigate the risks.
All funds of Lucayas Bank clients, including Sterling’s, have been frozen. The bank assigned to purchase all assets of Lucayas Bank is Brittania Bank (
Britannia Financial Group). This is a procedure that takes months to complete, making the process of recovering funds quite lingering, despite our best efforts.
In the meantime, the Company decided to work on an alternative solution and, after complex and lengthy negotiations, established relationships with a new correspondent bank on the 11 of April, 2022 and is working on partnering with another bank to further expand our network of correspondent banks.
Account opening for an MSO (Money Service Operator) takes more time, efforts, and background checks than for a conservative financial institution – however we assure you we are doing our best get this finalised as soon as possible.
We honour the agreements reached with our clients and act accordingly. Any delays have happened were for subjective reasons, often beyond our control.
We understand that some of the clients are frustrated with the aforementioned delay and are considering to call for Sterling’s MSO license deprival. Should this happen, a public structure will take over and will manage the situation with Lucayas Bank/Brittania Bank themselves – a process that may take years.
We assure you our team of professionals is working on this on daily basis. Our Customer Support service is in touch with all clients directly. We are only asking you to give us enough time to resolve the situation and process the outstanding payments as per our agreements with clients.
Should you have any further question, we encourage you to get in touch with us by email -
[email protected]
Yours respectfully,
Sterling