I’ve been working with this business for over a year now, and I think it’s time to share my experience.
At the beginning, I’ll be honest, things were a bit rough. Communication wasn’t the greatest, and there were moments where I wasn’t sure if their solution was going to work out. It felt slow, and if you’re someone who’s not patient, I could see how it’d be easy to get frustrated and think that it just wasn’t going to work, and if wanna be honest, I proceeded to write a few bad reviews here an explain things but decided to wait and give them some time.
But here’s the thing – I stuck with them. And over time, things started improving. They’ve made efforts to address what was lacking, and I really appreciate that. They also learned along the way and adapted their solutions, which made a big difference. I’ve noticed that their processing solutions are more stable now, and they’ve put in place some solid workarounds.
What really impressed me is how they handled issues when things went wrong. I had two channels get banned, which was a huge headache, but they compensated me both times and provided a more stable solution for free. That’s a level of accountability and support you don’t always find. It made me trust them more, knowing they were willing to fix things and not just leave me hanging.
Now, I’m working with one active HK processor, and it’s been working quite well. The only challenge is that my volume is pretty high, so I can’t rely on just one channel. To avoid getting it blocked, I need multiple channels to split transactions between them. I’m currently waiting on the second channel, and then I’ll need more after that to keep everything running smoothly.
One more thing to mention – communication has gotten so much better. It was shaky at first, but now, especially with Michael helping me out, it’s been a much smoother experience. He’s been great throughout the journey, and it’s clear they’re putting more effort into supporting their clients.
All in all, if you’re patient and follow their instructions, their package of solutions works. It may take a little time, but in the end, they get it right. I’ll post updates if anything new happens, but for now, things are in a good spot.