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hence the wise and fair regulator that should represent the customers and clarify the situation...
let say it's not a total scam and the money is still there on some bank account(s) - how difficult it could be to allow withdrawals and account closure (maybe after a simple due diligence if required by FCA)?
I don't know the truth about the situation but either way FCA has the power to ALLOW or FORCE them to do so - if not it's just another useless institution wasting public resources since this is the perfect example justifying their existence... huh?
You need to ask officially the FCA to intervene. As far as I know it was epayments decision to block funds and not FCA. If no one complained to FCA then nothing gonna happen. EMI's can block funds anytime they choose too. Part of keeping money in such a institution especially a Russian one is that one accepts these risks from time to time. We don't know what is really happening as epayments is just telling people what they want to them to know which may be far from the truth.
As someone that has dealt with this situation time and time again I would repeat stay clear of any EMI or bank involved with Russia and these things are less likely to happen.
Well, thanks on the answer, but I am not sure I understand what You mean on?
If You want/can, answer/help me, here or use PM... Thanks
Well, thanks on the answer, but I am not sure I understand what You mean on?
When you said the FCA redirected you to another instiution then send an email again to that new instiution but this time copy onto that email the FCA in the Carbon Copy (CC) field.
Ok, big thanks for this tip! They redirected me to the ombudsman, or something like that, I will repeat compliance using Your instructions, once again, thanks!
They redirected me to the ombudsman, or something like that, I will repeat compliance using Your instructions, once again, thanks!
That's a great way of doing it, not just in this case but always if two parties involved that direct you to a third one!
Let's hope they will soon turn back to business and improve the service level.
Ohh my, there is a lot, I gave up on their entire account approval process, it was just a nightmare. Today I'm happy that I didn't make use of their operation.
I am also interested?
Also, anybody tried this from fca.or.uk site (contact omdbudsman) Financial Conduct Authority ?
ePayments doesn't break the law in any way right now, so if you think to sue you have to file a lawsuit to FCA directly.
Many guys have already contacted lawyers, nothing you can make here.
However clients funds are under safeguarding, there are no worries about it. But FCA suspension doesn't have any deadlines, so we should be patient until ePayments meets all the requirements of FCA or their license to be revoked.
Many guys have already contacted lawyers, nothing you can make here.
However clients funds are under safeguarding, there are no worries about it. But FCA suspension doesn't have any deadlines, so we should be patient until ePayments meets all the requirements of FCA or their license to be revoked.
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