Bankera has gone totally crazy

[Chroft]

I would say Bankera is going down hill:

"Dear Mr.,

Thank you for using Bankera services.

To comply with rules and regulations, we want to ask you for the following additional information regarding the historical activity:

- From X to X you received X from your own account;

- From X to X you initiated X to X Exchange;

We ask you the following:

1. Kindly provide proof of your Exchange account, ensuring your contact details (name/email) are clearly visible.

2. Please include a brief description of the source of your funds for the specified period, along with any supporting documentation (e.g. invoices, agreements, payslips, and bank statements from that period).

3. Provide screenshots of the deposit address(es) for the main cryptocurrencies you currently hold (e.g. BTC deposit address, ETH deposit address, etc.).

Please provide the requested information and supporting documents by X.

Thank you in advance for your reply and cooperation.

Best regards,"

So if you pay in money from an account in your name, and move it to an exchange, they want to see what you did with it? lol.

And the next step, they’ll kindly ask for your crypto wallet seed phrase to “make sure everything matches exactly as you said.” Of course, it’s just a new internal compliance requirement they’re not prepared to discuss with you, but hey, nothing personal — they’re just following the regulator’s orders!

P.S.
Run away quickly

 

[undercover]

Bankera had it's time, you need to move on.

 

[dany]

The Bankera bank is going to be too big and lowering their risk appetite like most larger EMI's have done i.e. revolut.

 

[wonderfulboy]

Bankera had it's time, you need to move on.

The Bankera bank is going to be too big and lowering their risk appetite like most larger EMI's have done i.e. revolut.

so true, very true forget about them!

 

[cherry]

If everyone boycotted institutions demanding KYC, they wouldn't be able to do demand such information from you any more. It's your cooperation that encourages them to do this.

 

[void]

If everyone boycotted institutions demanding KYC, they wouldn't be able to do demand such information from you any more.

true
but it's a matter of personal preference... most people prefer to transact in a hostile environment over defiance and losing their business

It's your cooperation that encourages them to do this.

absolutely not... you think that banks, EMIs, exchanges, brokers, ... are doing KYC because they like it? because it helps their business? because they want to pay useless idiots in compliance departments? no... they fear the mafia and the regulations - they are victims of their own kind (not that I have any sympathies for them) and they also made a choice to obey and conduct their business instead of giving up

 

[JohnnyDoe]

true
but it's a matter of personal preference... most people prefer to transact in a hostile environment over defiance and losing their business

The business banking sector would crumble if Amazon introduces a crypto payout option.

 

[JackAlabama]

If everyone boycotted institutions demanding KYC, they wouldn't be able to do demand such information from you any more. It's your cooperation that encourages them to do this.

i agree to this notion. There is little to no resistance by way too few people. If there was more pushback in the few relevant countries, it would have never come to such a thing. After all most of such laws are just pure random and could be abolished as well.

 

[cherry]

absolutely not... you think that banks, EMIs, exchanges, brokers, ... are doing KYC because they like it? because it helps their business? because they want to pay useless idiots in compliance departments? no... they fear the mafia and the regulations - they are victims of their own kind (not that I have any sympathies for them) and they also made a choice to obey and conduct their business instead of giving up

Of course not. But if everybody boycotted institutions demanding it, those institutions would have to go back to the government and plead that they're going out of business from these regulations, then the governments would have to retract the requirements. The only reason KYC is continuing (even expanding), is because the sheep are complying.

My contempt for the sheep cannot be given justice with the mere use of words.

 

[megasis]

During the year 2024 Bankera constantly asked me for additional documents and explanations for all transactions, irrespective of the amount. I patiently answered all the questions and provided all the necessary documents. You plan to send a couple of euros and think it should be almost instantaneous, but then you spend a whole week on correspondence. I can still understand when it is a large amount, but when you are asked about all transactions without exception. Moreover, after a while they started asking repeated questions about transactions that I had already informed them about in detail. So by the middle of 2024, I stopped using their services of my own free will.
But in January 2025 I received an e-mail from Bankera asking me to explain in detail and provide documents on transactions made in 2024. As you remember above I have already answered these questions for the whole 2024. Can you explain to me if these are real people working there or is it AI that generates such requests to clients?
Or is their goal just to get rid of all clients.
I can't find any logic to this nonsense.

 

[JustAnotherNomad]

From my experience, sometimes it helps to threaten them with a complaint to the regulator.
I had an issue with a European bank some time ago. They froze a mid-5-figure amount and asked for additional KYC documents.
I provided everything, but after every round, they requested more documents.

I then told them: "Look, I have given you everything you have asked for, time and time again. But every time, you come up with something new. I don't want to do business with your stupid bank anymore. You can close my account, I don't care. But if you haven't released my money by the end of the week, I will file a complaint with the regulator."
2 days later, my funds were released and my account is still open until this day.

 

[megasis]

From my experience, sometimes it helps to threaten them with a complaint to the regulator.
I had an issue with a European bank some time ago. They froze a mid-5-figure amount and asked for additional KYC documents.
I provided everything, but after every round, they requested more documents.

I then told them: "Look, I have given you everything you have asked for, time and time again. But every time, you come up with something new. I don't want to do business with your stupid bank anymore. You can close my account, I don't care. But if you haven't released my money by the end of the week, I will file a complaint with the regulator."
2 days later, my funds were released and my account is still open until this day.

Fortunately I withdrew all funds from Bankera back in mid 2024. You realise the problem is not that I can't answer their questions. The most valuable resource is time. They pretend to work while the real sharks probably swim by. Of course, I don't want to work with such a bank. I asked them to close my account, explaining that I was tired of answering the same questions over and over again.