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Bankera has gone totally crazy
- Thread starter mrau
- Start date
Might be, Bankera's policy is all but customer friendly, IMO
Nevertheless, re-KYC is really common. I have this experience, too (not with Bankera).
Well, and have they said that for a business account they will not verify you more?
A frequence of usage and account balance does not mean much re: KYC. In fact, it means almost nothing.
Too low global coverage, unfortunately.
Almost nobody uses crypto, almost no businesses accept crypto, too much hassle with cryptocurrency exchanges, and so on.
In the last two years, beginning June 2022, +99% (I keep a diary) of my expenses and payments (business payments, of course, bump this percentage up) have been done seamlessly with crypto! P2P! No middleman was involved.
I just paid using USDT in a VERY famous restaurant (for their La Bistecca alla Fiorentina ) in Firenze a few weeks ago when I took my agnate Italian elderly relatives (aunts, uncles) for dinner and wine.
I urge you to explore this.
I would say Bankera is going down hill:
"Dear Mr.,
Thank you for using Bankera services.
To comply with rules and regulations, we want to ask you for the following additional information regarding the historical activity:
- From X to X you received X from your own account;
- From X to X you initiated X to X Exchange;
We ask you the following:
1. Kindly provide proof of your Exchange account, ensuring your contact details (name/email) are clearly visible.
2. Please include a brief description of the source of your funds for the specified period, along with any supporting documentation (e.g. invoices, agreements, payslips, and bank statements from that period).
3. Provide screenshots of the deposit address(es) for the main cryptocurrencies you currently hold (e.g. BTC deposit address, ETH deposit address, etc.).
Please provide the requested information and supporting documents by X.
Thank you in advance for your reply and cooperation.
Best regards,"
So if you pay in money from an account in your name, and move it to an exchange, they want to see what you did with it? lol.
"Dear Mr.,
Thank you for using Bankera services.
To comply with rules and regulations, we want to ask you for the following additional information regarding the historical activity:
- From X to X you received X from your own account;
- From X to X you initiated X to X Exchange;
We ask you the following:
1. Kindly provide proof of your Exchange account, ensuring your contact details (name/email) are clearly visible.
2. Please include a brief description of the source of your funds for the specified period, along with any supporting documentation (e.g. invoices, agreements, payslips, and bank statements from that period).
3. Provide screenshots of the deposit address(es) for the main cryptocurrencies you currently hold (e.g. BTC deposit address, ETH deposit address, etc.).
Please provide the requested information and supporting documents by X.
Thank you in advance for your reply and cooperation.
Best regards,"
So if you pay in money from an account in your name, and move it to an exchange, they want to see what you did with it? lol.
Do not use this service, i Wrote in other topic, I was using their bank account only because for personal expenses, I was paying out from my company to my personal bank account and using their card to pay hotels, groceries, gas, and daily expenses.
I was L3 verified.
At one moment 6 months ago I was reached by support and they told me since I am using their account to receive money from company I need to upgrade to business for few extra $$$ per transaction.
I accepted and it all worked fine for 6 months.
One day account got suspended without any notification in app or email, I found hard way while trying to pay with card in supermarket.
After 2 weeks with chatting with support on daily basis I got email that my account is not suspended but frozen temporarily due to regular KYC check (even I was L3 verified already).
In 4 emails I had to provide over 12 documents, even passport copy verified by apostile, my company bank statement from other bank, my business information, bills, invoices (have no idea how is this related since my business has nothing to do with them neither i was receiving business payments on their accounts, but ok, I had nothing to hide so I delivered). I even delivered my full time employment contract, confirmation about tax payments.
After that no response for a month now, account still suspended and my funds are frozen. They did not even offered me to pay me out and close the account.
Instead they suspend, keep quiet and keep funds.
I was L3 verified.
At one moment 6 months ago I was reached by support and they told me since I am using their account to receive money from company I need to upgrade to business for few extra $$$ per transaction.
I accepted and it all worked fine for 6 months.
One day account got suspended without any notification in app or email, I found hard way while trying to pay with card in supermarket.
After 2 weeks with chatting with support on daily basis I got email that my account is not suspended but frozen temporarily due to regular KYC check (even I was L3 verified already).
In 4 emails I had to provide over 12 documents, even passport copy verified by apostile, my company bank statement from other bank, my business information, bills, invoices (have no idea how is this related since my business has nothing to do with them neither i was receiving business payments on their accounts, but ok, I had nothing to hide so I delivered). I even delivered my full time employment contract, confirmation about tax payments.
After that no response for a month now, account still suspended and my funds are frozen. They did not even offered me to pay me out and close the account.
Instead they suspend, keep quiet and keep funds.
You can complain to Bank of Lithuania, maybe after having officialy complained to Bankera (they may have a form to do that on their website).
Needless to say, I won't be supplying that, so it's an EMI consigned to the rubbish bin of history. It is unjustified.
I should also add this is very low five figures as well.
I did notice that the Lithuanian guy who was pushing them on here heavily no longer does so.
I should also add this is very low five figures as well.
I did notice that the Lithuanian guy who was pushing them on here heavily no longer does so.
for me their business model is quite unclear, if they position themselves as a EMI for desperate people holding a "wrong" passport color or having a "wrong" residency then why make those peoples' lives even more difficult?
and if I had a "good" passport color or resided in the EU why would I ever use Bankera? lol. I could have just walked in to any normal bank or registered in N26 or similar "normal" EMI.
and if I had a "good" passport color or resided in the EU why would I ever use Bankera? lol. I could have just walked in to any normal bank or registered in N26 or similar "normal" EMI.
Data are the new gold. The more they gather and forever record here and there the more the populations will be under control. Do not provide.
I have good passport and good residency. Nothing dodgy going on with any transactions, plain as day.for me their business model is quite unclear, if they position themselves as a EMI for desperate people holding a "wrong" passport color or having a "wrong" residency then why make those peoples' lives even more difficult?
and if I had a "good" passport color or resided in the EU why would I ever use Bankera? lol. I could have just walked in to any normal bank or registered in N26 or similar "normal" EMI.
i provided because I really have nothing to hide, unless they publish it publicly which is prohibited i guess i am fine
Bankera is not a good EMI compared to others ! EUR transfers take 3 days to be received (in some banks they are instant), crappy app design, KYC and SOF all the time. Plenty of better EMIs out there !
I did a 4 digit transfer about 2 weeks ago and the person received it within an hour to my surprise.
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