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Altery
- Thread starter JohnnyDoe
- Start date
They asked me to perform a liveness check - 3 times - “for my own safety”.
Account still locked.
Account still locked.
You know why they need to perform liveness checks frequently? That's why:
You opened the account and all was good. Until you walked around on OCT and @nurredon told the bank monkeys that "Schrödinger's guy" owns some account. They checked Wikipedia and figures out, you are probably already half dead. At least!
I didn’t tell anything to anyone. Not sure why all this fuzz and liveness checks
They unlocked my account after 3 business days.
“Your account was temporarily put on hold for a routine review.
At Altery, we’re focused on keeping things secure, which is why we conduct such checks from time to time.”
“Your account was temporarily put on hold for a routine review.
At Altery, we’re focused on keeping things secure, which is why we conduct such checks from time to time.”
New message from Altery:
—-
Our sincere apologies
We’re really sorry for the trouble caused by the recent temporary pause on your account. After looking into it further, we found that there was an error on our provider’s side, and the restriction wasn’t justified. We've taken steps to improve our system and ensure this doesn’t happen again.
As an apology, we’ve added €10 to your account. We hope this small gesture shows how much we value you as our customer.
Thank you for your continued patience. I truly hope your future experience with Altery will be nothing but positive.
—-
This never happened before with any bank or EMI. So maybe I will give them a second chance and remove the monkey warning.
—-
Our sincere apologies
We’re really sorry for the trouble caused by the recent temporary pause on your account. After looking into it further, we found that there was an error on our provider’s side, and the restriction wasn’t justified. We've taken steps to improve our system and ensure this doesn’t happen again.
As an apology, we’ve added €10 to your account. We hope this small gesture shows how much we value you as our customer.
Thank you for your continued patience. I truly hope your future experience with Altery will be nothing but positive.
—-
This never happened before with any bank or EMI. So maybe I will give them a second chance and remove the monkey warning.
fair enough, but it seems like they have some advanced quantum Ai system to be able to match you here and on altery?
@nurredon AIfair enough, but it seems like they have some advanced quantum Ai system to be able to match you here and on altery?
Whoa... that never happens. I will give Altery a try now as they actually have customer service.
Shame it is FCA authorised as I try and stay away from UK EMIs and UK tax reporting. Hmmmmmmmm.
This speaks in every way in favor of this EMI, and maybe it should be tried. Or, as @Martin Everson says, they are simply terrified of negative promotion like what has been happening in this thread so far!
They all watch this forum
The fact they admitted to a mistake and did the right thing by the customer is not a bad sign.
Let’s see what happens now that I’m going to deposit a bit more…They all watch this forum
The fact they admitted to a mistake and did the right thing by the customer is not a bad sign.
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