Altery

[legrant]

Are they crypto friendly or they rather stay away from that?

 

[JohnnyDoe]

Are they crypto friendly or they rather stay away from that?

Crypto friendly

 

[Cavendish]

I did a test transfer from Altery to Kraken and the send email from Altery and the receive email from Kraken were timed just two minutes apart. However, when I tested a transfer to Fiat24 (another @JohnnyDoe top tip) the transaction was refunded back to Altery. At this stage I am not convinced that the 'Within Europe' SEPA info is customer unique as there are notes in the FAQs that suggest also quoting your Altery ID as the IBAN is Corporate wide. If this was the case it would explain why Fiat24 rejected the transaction. That said, I underwent my usual customer services test and spoke to a human within one minute (in fact the auto message actually says you are being transferred to a human!). Comms after that was excellent via the in App support chat. Hope this helps.

 

[legrant]

Crypto friendly

Interesting, I'll give them a try

 

[JohnnyDoe]

I’m also applying for a corporate account

 

[russelw65]

I did a test transfer from Altery to Kraken and the send email from Altery and the receive email from Kraken were timed just two minutes apart. However, when I tested a transfer to Fiat24 (another @JohnnyDoe top tip) the transaction was refunded back to Altery. At this stage I am not convinced that the 'Within Europe' SEPA info is customer unique as there are notes in the FAQs that suggest also quoting your Altery ID as the IBAN is Corporate wide. If this was the case it would explain why Fiat24 rejected the transaction. That said, I underwent my usual customer services test and spoke to a human within one minute (in fact the auto message actually says you are being transferred to a human!). Comms after that was excellent via the in App support chat. Hope this helps.

So the IBAN was not in your name?

 

[Cavendish]

So the IBAN was not in your name?

Good timing with your question as I have just solved the riddle. Firstly, yes the IBAN is in your own name so good news there. I think the problem was that Altery do not have a section to add recipient post code in their app. Comms with Fiat24 alluded to this. I tried again and added my post code after my street address and that worked. Transfer took just over one hour.

 

[hofo]

I’m also applying for a corporate account

Good timing with your question as I have just solved the riddle. Firstly, yes the IBAN is in your own name so good news there. I think the problem was that Altery do not have a section to add recipient post code in their app. Comms with Fiat24 alluded to this. I tried again and added my post code after my street address and that worked. Transfer took just over one hour.

So all is good with them right ? I plan to open an account with them next week for a business only accepting crypto for payments.

 

[JohnnyDoe]

I deposited 500 Eur on my personal Altery account from another personal account of mine in France (first transaction on the account). Result:

“We've noticed some recent activity on your account that needs further review to ensure everything is secure and in line with our policies. As part of this standard process, we’ve paused your account activities to help keep your information safe.

I'll be in touch if anything is needed from your end. Please wait for the updates.”

Just another rubbish EMI

 

[JohnnyDoe]

As for the business account, you don’t get a dedicated IBAN. Therefore, pretty useless.

 

[daniels27]

As for the business account, you don’t get a dedicated IBAN. Therefore, pretty useless.

Then it basically is just for receiving EUR and GBP to send it USD (and other currencies). What are their FX costs? Account is pretty expensive for non EU/UK companies.
https://altery.com/fees/

 

[JohnnyDoe]

What are their FX costs? Account is pretty expensive for non EU/UK companies.
https://altery.com/fees/

Real cost is your entire balance (which you might or might not recover), plus lawyers fees to unfreeze it.

 

[JackAlabama]

I deposited 500 Eur on my personal Altery account from another personal account of mine in France (first transaction on the account). Result:

“We've noticed some recent activity on your account that needs further review to ensure everything is secure and in line with our policies. As part of this standard process, we’ve paused your account activities to help keep your information safe.

I'll be in touch if anything is needed from your end. Please wait for the updates.”

Just another rubbish EMI

@nurredon claims to be a shareholder of Altery, would be interesting to hear from him.

damn... 500 euro triggered this already. My first transaction was 2 digits from a real personal UK bank which did not invoke the monkey.

 

[daniels27]

Real cost is your entire balance (which you might or might not recover), plus lawyers fees to unfreeze it.

Bitcoin would fix this

You must have nerves of steel to deal with so many rubbish banks while all suing them. Highly appreciate your testing of those! Are you keeping all those accounts open if they don't close it?

 

[Cavendish]

I deposited 500 Eur on my personal Altery account from another personal account of mine in France (first transaction on the account). Result:

“We've noticed some recent activity on your account that needs further review to ensure everything is secure and in line with our policies. As part of this standard process, we’ve paused your account activities to help keep your information safe.

I'll be in touch if anything is needed from your end. Please wait for the updates.”

Just another rubbish EMI

@nurredon claims to be a shareholder of Altery, would be interesting to hear from him.

That's concerning - I moved €1000 from a personal UK bank no problem (to be moved elsewhere on other tests) - however after your experience I will be inclined to pull the plug on this one.

 

[JohnnyDoe]

Bitcoin would fix this

It already did. I only need banks for dealing with those (now a minority) who still can’t/don’t want to use crypto.

You must have nerves of steel to deal with so many rubbish banks while all suing them.

I don’t sue for 500 Eur.

Highly appreciate your testing of those! Are you keeping all those accounts open if they don't close it?

I just abandon them and uninstall the app. Not worth the effort to go through account closing process.

 

[daniels27]

@nurredon claims to be a shareholder of Altery, would be interesting to hear from him.

I think he just knows him:

I know the owner behind it. He's legit and this is a reliable EMI.

@nurredon do you known it it will get better? I may even use it for business if the fees were lower. Any plans to improve?

 

[JohnnyDoe]

Meanwhile, they write me about the corporate account:

“This is Angie, head of the account management team. Your account manager at Altery is Albina, who is currently on holiday until 13 January.”

 

[JohnnyDoe]

Meanwhile, customer support doesn’t answer and this is what I see in the app:

 

[nurredon]

I think they might initially be a bit challenging with certain profiles and ask some questions. However, in my experience, they are okay in the long term, crypto-friendly, and things have gone smoothly. Neither I nor the many people I've referred have encountered significant issues. I hope @JohnnyDoe get this fixed as soon as possible.