Wise Account Closed, Refund Delayed — Advice Needed

[Damian2]

i thi8nk you have to choose your words somewhat differently. IT was not your activities it was the activities of the director and the company. If that director is in hot water in unrelated dealings, you can kiss your 15k gbp goodbye - you are not entitled to it. The only thing you can do is to have a contact with your real company and issue a demand for money to the company with the dead wise accounbt, then ask the court for a winding up order lol and you appoint a liquidator, but thatll all cost 10k gbp

so move on, dont think you will be seeing this unless the unrelated dealings are not severe, but ........

I always contact Wise from the director’s email address, but we haven’t received any specific requests or instructions regarding my LTD. Each time I reach out, they say their due diligence checks are ongoing, and they’ve never stated they won’t return the money—only that the funds will eventually be refunded. For now, all I can do is keep sending periodic follow-up emails until they provide a definitive answer.

 

[JackofAllTrades]

I always contact Wise from the director’s email address, but we haven’t received any specific requests or instructions regarding my LTD. Each time I reach out, they say their due diligence checks are ongoing, and they’ve never stated they won’t return the money—only that the funds will eventually be refunded. For now, all I can do is keep sending periodic follow-up emails until they provide a definitive answer.

If you are in the UK, you can ask the FCA Ombudsman to assist with

Wise Payments Ltd​

https://www.financial-ombudsman.org.uk/make-complaint

 

[dany]

have you got communication from Wise after account closing? I don't think they will keep the money at any time,

 

[ShillGates]

If you are in the UK, you can ask the FCA Ombudsman to assist with

Wise Payments Ltd​

https://www.financial-ombudsman.org.uk/make-complaint

send wise a letter , asking 14 days deadline to transfer money to your other account also state in there iF no response go to fca. should be perhaps the easiest route but slow