They are saying they changed corresponding bank to another one. Hope it will be better.
They are saying they changed corresponding bank to another one. Hope it will be better.Money was debited from Sterling account and now they are explaining that the payment stuck in their corresponding bank - Mugan bank.
Thank you Olesia! We are glad to be your partnersJust to update, their service team helped me to log in to the online banking. All good so far, they've been great help.
https://muganbank.az/ our old partner bank had a liquidity problem, nowwith our assistance they got money help from their Сentral Bankthat's a damn long time. Do you have a link to the bank they claim the money is stuck in?
We apologize if you experienced any problems communicating with our staff. Now all the leading positions have been changed. We will be glad to work with youGood to know that you have had positive experience so far. However, your accusations of spreading "almost false information" are factually incorrect at its best.
I can confirm (as a person with first-hand knowledge of the matter) that Sterling has indeed experienced problems with the correspondent bank. While they've managed to overcome that, the conduct of the Sterling' was grossly unprofessional, their CEO being extremely irritant and rude to the clients and agents, and whole bunch of incorrect information about estimated timeframes to fix many problems (missing payments, incorrect balances, login issues, 2FA issues etc.)
Good day! Thanks for your support and understandingWriting a negative review with almost false information. Problem solved and no word about correcting your review based on false information. This is not how this forum works. One should be responsible for the information they provide. Be so kind to tell us what was the problem and how was it resolved.
And why you still writing that it is not trustful organization?
I am working with Sterling and Oleg for some time already, and never had a bad experience with them.
Hi Oleg, would be great if you'd speed up outcoming transfer we have orderedThank you Olesia! We are glad to be your partners
Good afternoon, Oleg, we still have problems with outgoing payments. Your Help Manager, yesterday 12.11 he said that payments would be executed on that day, but nothing was done again. All payments have both hung and hungGood day! Indeed, we had problems with Mugan Bank - our old correspondent bank. Now almost all clients' funds have been transferred to the new main correspondent bank Private Investment Bank (which in turn has a correspondent account in 22 currencies). We also integrated SEPA solution. If you still have problems with your transaction, please write to me and I will help
PM about your problem pleaseGood afternoon, Oleg, we still have problems with outgoing payments. Your Help Manager, yesterday 12.11 he said that payments would be executed on that day, but nothing was done again. All payments have both hung and hung
Ok, one more time: my outgoing payment from Sterling to Bank of China, EUR 20000, was debited from my account on 23.09.2020. For now it has been not received by seller. The Sterling's staff gives everyday the same explanations: there's a problem with Muganbank. The commodities I've bought arrived to the port of destination and storage and demurrage fees are counted. I have no docs originals from seller, so can't take the goods from port. Give me please a certain advice, what to do in this situation?Good day! Indeed, we had problems with Mugan Bank - our old correspondent bank. Now almost all clients' funds have been transferred to the new main correspondent bank Private Investment Bank (which in turn has a correspondent account in 22 currencies). We also integrated SEPA solution. If you still have problems with your transaction, please write to me and I will help
PM me I'll helpOk, one more time: my outgoing payment from Sterling to Bank of China, EUR 20000, was debited from my account on 23.09.2020. For now it has been not received by seller. The Sterling's staff gives everyday the same explanations: there's a problem with Muganbank. The commodities I've bought arrived to the port of destination and storage and demurrage fees are counted. I have no docs originals from seller, so can't take the goods from port. Give me please a certain advice, what to do in this situation?
Hi, Oleg, can you help me with outgoing payments as well? Can't find option to send you PM.PM me I'll help
Dear Oleg,PM me I'll help
Well, sometimes pros just outweighs cons and risk.I have read the whole thread and I am amazed how people are trusting this kind of financial institution? They will clearly do a bank run at some point. I am amazed! They will try to be workable for as long as they collect enough cash. Similar to HYIPs or ponzies.
No offense to representatives, you are doing a good job in protecting the reputation of this madness.
BE CAUTIOUS. I don't understand how people are fine with putting the money into this kind of institution (if you can call it an institution).
Good night Gediminas! If the shareholders had such intentions, they have already realized them. There were tens of millions of client money on the accounts of Mugan Bank, now clients have received back access to themI have read the whole thread and I am amazed how people are trusting this kind of financial institution? They will clearly do a bank run at some point. I am amazed! They will try to be workable for as long as they collect enough cash. Similar to HYIPs or ponzies.
No offense to representatives, you are doing a good job in protecting the reputation of this madness.
BE CAUTIOUS. I don't understand how people are fine with putting the money into this kind of institution (if you can call it an institution).
Please contact me by telegram +447440963833Dear Oleg,
I have same situation as described above. Money was deducted from our account but have NOT been sent through. Same explanation i have from support team - we are doing our best, your payment is of top priority etc. More than a month nothing is happening. Are you able to assist here anyhow please?
The same with us. Since June we were trying to return our lost payment, but useless. The only feed-backs we were getting as the replies were "Dear client, we do your best, don't worry". Today I wrote to Oleg , who represented himself here as an assistant manager on behalf of SterlingSafepayment. This is the last chance to see , if they are fraudulent scheme, or not. Hope they are not. Otherwise why to be presented here in this forum.Money was debited from Sterling account and now they are explaining that the payment stuck in their corresponding bank - Mugan bank.
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