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#42
maybe your documents looked fake or the scans you made looked not real!

notarized documents have been normal in the past for company formation, didn't see it before for EMI account opening, anyway, not hard to put the docs in an envelope and send it with Fedex.
 
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#43
dany said:
To @Wallester
Click to expand...
Hi @dany !
Wallester is not an EMI, however, it is more than just card issuing.
We're a financial institution that specializes in innovative digital financial solutions and card issuance.
It means that we provide a full scope of finance services stretching from White-Label Solution with Embedded Finance to Corporate Expense Management solution.
 
#44
GF150 said:
Dear Wallester team,
Thank you so much for your clarification. Yes, if both first and third-party transfers can be received, that's fine.
Now, as I had written previously, a couple of weeks ago, I sent you an e-mail with just a handful of basic questions
in order to figure out if you had a suitable standard solution for me (I didn't have the above information yet).
I didn't get any answer so far. Was that an accident or you don't answer e-mails at all ? TNX!
Click to expand...
Hey @GF150, I hope you’ve received a response by now. If not, please send a brief message to [email protected] with details on how we can identify your case, and we’ll check it on our side.
Thank you.
 
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#45
lagloriacubana said:
Have you finally lifted the ban on loading Revolut and other apps with the card? I had an account back in the day but I think it was closed because I didn't update the KYC (as I had lost my phone number used to open the account). But it might be worth it to look at it again if you allow SEPA-IN and Loading Revolut etc. with it.
Click to expand...
Hi @lagloriacubana!
yes, we allow SEPA-in, but not SEPA-out - we will keep you and the community updated.
If you'd like to open a new account or reopen your old one, kindly use this link , we'll solve the case for you.
Thanks!
 
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#46
DollarDog said:
Fast and easy KYC not really... @Wallester just asked me to literally ship notarized documents from the other side of the world to estonia...

Never seen anything like this.
Click to expand...
Thanks for sharing this, @DollarDog
Indeed, KYC and onboarding in the majority of cases are pretty smooth, but sometimes extra steps are needed.

@EliasIT thanks for your comment!
 
#47
Wallester said:
Hey @GF150, I hope you’ve received a response by now. If not, please send a brief message to [email protected] with details on how we can identify your case, and we’ll check it on our side.
Thank you.
Click to expand...
So I did five days ago. Sadly, I wasn't more successful than the first time. Something is definitely wrong with Wallester's communication. Otherwise, could I be the only one not getting a reply ?
 
#49
GF150 said:
So I did five days ago. Sadly, I wasn't more successful than the first time. Something is definitely wrong with Wallester's communication. Otherwise, could I be the only one not getting a reply ?
Click to expand...
Hi @GF150! Thank you for your patience. For a quicker reply, we also offer support via messengers. Feel free to reach out to us on Telegram or WhatsApp.

Our support hours are:
Monday — Friday: 10:00 — 19:00 (UTC+2)
Saturday — Sunday: 10:00 — 13:00 (UTC+2)

We look forward to assisting you!
 
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#50
DollarDog said:
My KYC Completely stuck as the agent do not offer what they asked, making it basically impossible to open an account with Wallester. (Opened multiple accounts with other EMIs without this kind of issues)
Click to expand...
Hi @DollarDog ! Thank you for sharing your experience. Please note that KYC requirements can vary on a case-by-case basis, depending on the specific details of each application. To find the best solution and resolve the issue, we recommend getting in touch with your account manager directly. They’ll be able to assist you further and guide you through the next steps.
 
#53
Hello everyone,

This is my review for wallester opening account.

I don't understand how it's possible to act so badly with customers. The opening process was carried out on your website then questions arrived by e-mail from your Customer KYC specialist then you received all the necessary answers then you say we are making transfert to our customer relationship managers he comes back with a question which we had already answered in the account opening form he receives the answer then no more news from him a simple automatic e-mail We regret to inform you that your application has been rejected due to our company policies.
 
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#55
freeworld said:
Hello everyone,

This is my review for wallester opening account.

I don't understand how it's possible to act so badly with customers. The opening process was carried out on your website then questions arrived by e-mail from your Customer KYC specialist then you received all the necessary answers then you say we are making transfert to our customer relationship managers he comes back with a question which we had already answered in the account opening form he receives the answer then no more news from him a simple automatic e-mail We regret to inform you that your application has been rejected due to our company policies.
Click to expand...
Hello @freeworld ,

Thank you for sharing your feedback. We understand your frustration with the account opening process.

Due to our company policies, we are unable to provide specific details regarding the reasons for the rejection. However, please know that all applications are carefully reviewed in accordance with our internal guidelines.

We appreciate your understanding.

Best regards,
Wallester Team
 
#56
freeworld said:
Hello everyone,
This is my review for Wallester opening account.
I don't understand how it's possible to act so badly with customers. The opening process was carried out on your website then questions arrived by e-mail from your Customer KYC specialist then you received all the necessary answers then you say we are making transfer to our customer relationship managers he comes back with a question which we had already answered in the account opening form he receives the answer then no more news from him a simple automatic e-mail We regret to inform you that your application has been rejected due to our company policies.
Click to expand...
The same thing happened to me a couple of days ago. Perhaps they have too many clients ;) and for this reason they start advertising on OCT, yes on OCT, which, as everyone should know, stands for OFFSHORE Corp. Talk. Maybe they just collect data....incidentally wasting your valuable time!!
 
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#58
DollarDog said:
Indeed they shouldn't advertise here if ultimately their product don't fit almost anyone case here. I gave up the onboarding as well, terrible experience.
Click to expand...
Yes, your post cruelly makes sense. I wonder how come that you didn't get a strike.
I for one got one because I exposed the truth related to another advertiser who takes $1,500 from would-be customers
yet rejecting their applications. Fine business, isn't it! I don't post much since then.....
 
#59
Hi everyone,

We’d like to clarify a frequently asked question regarding company eligibility for Wallester Business.

We primarily work with companies registered in the European Economic Area (EEA) and the United Kingdom. If your business is based in one of these jurisdictions, you're welcome to apply and start using our services following standard KYC checks.

For companies registered outside the EEA/UK, we assess requests on a case-by-case basis, depending on the structure and compliance profile of the business. If you fall into this category and are interested, feel free to reach out at [email protected] — we're happy to explore potential opportunities together.

Best regards,
The Wallester Team
 
#60
Wallester said:
Hi everyone,

We’d like to clarify a frequently asked question regarding company eligibility for Wallester Business.

We primarily work with companies registered in the European Economic Area (EEA) and the United Kingdom. If your business is based in one of these jurisdictions, you're welcome to apply and start using our services following standard KYC checks.

For companies registered outside the EEA/UK, we assess requests on a case-by-case basis, depending on the structure and compliance profile of the business. If you fall into this category and are interested, feel free to reach out at [email protected] — we're happy to explore potential opportunities together.

Best regards,
The Wallester Team
Click to expand...
I beg your pardon but what you say is totally inconsistent. To begin with:
I repeat - you may have not noticed it - you are on OCT and, as far as I know, there isn't any offshore Company in the EEA.
Then, "outside the EEA/UK" doesn't necessarily mean "offshore". So you may be systematically rejecting the offshore Companies, yet telling the truth.... in a way.
However, the whole truth is that you only onboard offshore Companies with very high turnover. I wonder how you would react if somebody just lied to you and said "$100,000 a month" then, later "sorry, business is low at present". Mind, I'm not advising anyone to do so. That wouldn't be fair, er....
In my case the explanation was that my business wasn't in the EEA and yet you knew that from the very start. Incidentally, someone asked me to state my turnover (again) and I told the whole truth but that was not enough.
The other side of the whole truth is that you always onboard on a case by case basis. There isn't such thing as Applicant's rights. It's always up to you... as long as you have a sufficient number of clients to pay for your bread and butter.
 
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