Same here. All of my USD balances were transferred into EUR overnight with to prior authorization and then all funds frozen the next day by "compliance" (cannot make inbound nor outbound payments)
They sent a couple of hastily written messages in very bad English. Been them for 5+ years, it's very unlike them. Spoke to a them on the phone, they didn't really know what was going on, there was a lot of noise and shouting in the background, my account manager's phone line (previously very available when called), was allegedly always "engaged"
They allegedly need to perform "enhanced due diligence" on the account. Provided all required documents (within 24h) to get the funds out ASAP, no reply so far.
There is something going on with this bank, and it's NOT good things........
They sent a couple of hastily written messages in very bad English. Been them for 5+ years, it's very unlike them. Spoke to a them on the phone, they didn't really know what was going on, there was a lot of noise and shouting in the background, my account manager's phone line (previously very available when called), was allegedly always "engaged"
They allegedly need to perform "enhanced due diligence" on the account. Provided all required documents (within 24h) to get the funds out ASAP, no reply so far.
There is something going on with this bank, and it's NOT good things........