I sent a email and asked for update by kindly way. I hope soon i will get if not i will be in trouble.
I agree and what is the reason of holding money? For what? If i did something wrong give my money and close account.
I sent a email and asked for update by kindly way. I hope soon i will get if not i will be in trouble.Unfortunately, it is exactly so. In some/many cases, Wise freezes (especially business) accounts without an understandable background but this case is perfectly transparent. (WTF, how could you pick up an idea to pay for a crypto from Wise – if it is perfectly clear that it leads to the account closure? But it is your business)
If your priority was and is to have your money back ASAP, it was probably contra-productive to file an appeal. The probability to have your account reactivated is extremely low and the appeal process only eats time. (AFAIK, they will not send you the money back until closing the appeal file.) Perhaps you can write to them that you understand that you made a mistake, so you are withdrawing an appeal and just asking for your money back (a small “sorry” could also help).
At this moment, there is no base for complaint against Wise with the Financial Ombudsman. You can use it when the process takes more time than it is in ToS (or more, than it is reasonable).
I agree and what is the reason of holding money? For what? If i did something wrong give my money and close account.what did he wrong? is his money you w see wise is a scam
He used the Wise account for payment for a crypto-related operation what is clearly against their Terms of Service.what did he wrong?
I do not like Wise at all and I am not recommending using it to anyone; but in this particular case, Wise is not guilty.is his money you w see wise is a scam
As per the others experience (search the forum), shortest time is ~ 2 weeks... (longest – better do not recall, several months). It was the reason for what I did not consider proper to appeal. Good luck.I sent a email and asked for update by kindly way. I hope soon i will get if not i will be in trouble.
Of course they cannot hold your money unless there is a reasonable probability that the money are somehow related to a criminal activity. (I think there is not.)what is the reason of holding money?
Yes. The only problem is that the compliance department is bend by AML regulations to investigate whether it was just a breach of ToS or something more serious (a criminal activity). Of course that it is misused (over-used) in many cases; the underpowered compliance depts are under strong pressure not to overlook anything and are reluctant to risk literally anything.For what? If i did something wrong give my money and close account.
Thanks for advices. Its annoying that I can’t do anything for my money :/He used the Wise account for payment for a crypto-related operation what is clearly against their Terms of Service.
I do not like Wise at all and I am not recommending using it to anyone; but in this particular case, Wise is not guilty.
As per the others experience (search the forum), shortest time is ~ 2 weeks... Good luck.
Of course they cannot hold your money unless there is a reasonable probability that the money are somehow related to a criminal activity. (I think there is not.)
Yes. The only problem is that the compliance department is bend by AML regulations to investigate whether it was just a breach of ToS or something more serious (a criminal activity). Of course that it is misused (over-used) in many cases; the underpowered compliance depts are under strong pressure not to overlook anything and are reluctant to risk literally anything.
Lesson: Never, really never perform any action that is probable to trigger compliance investigation. Especially with the institution like Wise that is driven by AI and trained monkeys and not by qualified humans
You are welcome.Thanks for advices.
You can; but if you invite some another party (like bank) to a game, you are a little bit limitedIts annoying that I can’t do anything for my money :/
What you mean invite another party? can you tell me more? Just for curiosityYou are welcome.
You can; but if you invite some another party (like bank) to a game, you are a little bit limited
What you mean invite another party? can you tell me more? Just for curiosity
Oh i got it sorry english is not my mother language. I am living in Poland and no one use cash and even u can’t buy bus ticket by cash. Its hard to know their all rules. I was in hurry and i made a mistake. I was buying crypto with my polish bank card and i thought its not gonna be problem. Anyway somehow its gonna be fine. Have good daySorry. It is just a bookish language. I meant that you could do with your money anything you want – if you did it alone. But if you engage a bank or an EMI or whatever else, you will have to respect their rules.
No problemOh i got it sorry english is not my mother language.
I am living in Poland and no one use cash and even u can’t buy bus ticket by cash.
s**t happens – and you can learn.Its hard to know their all rules. I was in hurry and i made a mistake.
BTW, it's not so OT: What Polish bank are you using for this? I think not all are crypto-friendly... (My guess – M-bank?)I was buying crypto with my polish bank card
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