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Qetna, which includes many former members of EPB bank's staff, are working as fast as they can. The hold up is the Receiver who is not working as fast to resolve the technical issues that still remain that are required to process customer wires (issues with Eastnet) and complete the sale to Qetna. It's very frustrating, but there is not much anyone can do. Unfortunately, the receiver works on his own time table.
First time I hear about a SWIFT issue... then they can receive the money, probably invest it, but they are blocked when attempting to send out? Can they provide any evidences? And everyone at EPB and your lawyer are going to buy this? What's next? The manager responsible for wire out is sick and will be back within 2 months? They need to be sued right away!! To be honest, I was confident to get back my money until I hear this lame excuse! :(
 
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First time I hear about a SWIFT issue... then they can receive the money, probably invest it, but they are blocked when attempting to send out? Can they provide any evidences? And everyone at EPB and your lawyer are going to buy this? What's next? The manager responsible for wire out is sick and will be back within 2 months? They need to be sued right away!! To be honest, I was confident to get back my money until I hear this lame excuse

I was sure it wouldn't be fixed as soon as we'd like. We're all puppets in a puppet show. And I'll be boring but I'll repeat that this is about our money.
 
Qetna, which includes many former members of EPB bank's staff, are working as fast as they can. The hold up is the Receiver who is not working as fast to resolve the technical issues that still remain that are required to process customer wires (issues with Eastnet) and complete the sale to Qetna. It's very frustrating, but there is not much anyone can do. Unfortunately, the receiver works on his own time table.
@Pschiff do you know what it is that the Receiver is being slow about ? Rehiring the software company?
Do you know what all the issues are in getting the wire transfers processed?
 
Yes, they are working on it. They processed all of the original wiring instructions that were never acted on due to the Portugese government freeze. But they have no actually authority at the bank. But they are doing all they can to help. The problem is there is a lot of stuff that only the Receiver can do, and he is taking a long time to get that stuff done.

Please sue this recievers a*s off, especially for the $500 00k loss this mongrel caused for the bank. Perhaps us customers should start to look at group litigation against this receiver?

How do you make a complaint against a practicing attorney in Puerto Rico?

You can file a complaint with the Solicitor General of the Puerto Rico Department of Justice. You can also file a complaint directly with the Puerto Rico Supreme Court.

The complaint may be either in English or Spanish and can be filed either in person or by mail.

Until a few years ago you could also file a complaint (in English or Spanish) with the Ethics Committee of the Puerto Rico Bar Association but that’s no longer the case because P.R. Bar Association membership, which was mandatory until 2010 for practicing attorneys, is no longer compulsory and the Puerto Rico Supreme Court handles all ethics complaints directly now.

If the misconduct arises in the context of a Federal case, a complaint in English can also be filed with the US District Court for the District of Puerto Rico which has its own Code of Ethics for lawyers admitted to Federal practice.
 
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TIMELINE
1- Novo had a freeze on the account but it was a secret and customers were not allowed to know.
2- The freeze was lifted in February but the bank didn't find out until April so more time wasted.
3- Novo is not answering emails or phone calls, strange to say the least.
4- EPB/Qenta doesn't have the necessary software to interact with Novo, but the software "EastNets" is currently being used by 800 financial institutions around the world without any issues.
5- The Receiver is a lazy guy who only cares about delaying this process so he can carry on charging $$$, so he is taking his time.

What will be next? We don't know but I'm sure there will be another problem, maybe Novo won't execute the wire transfers because they have the money tied up in some type of investment. Maybe the Receiver is going to charge so much money for his services that there won't be that much money left.
The priority is not to return the funds, the priority is to drag this situation as long as possible so they can make more money.

Please sue this recievers a*s off, especially for the $500 00k loss this mongrel caused for the bank. Perhaps us customers should start to look at group litigation against this receiver?

How do you make a complaint against a practicing attorney in Puerto Rico?

You can file a complaint with the Solicitor General of the Puerto Rico Department of Justice. You can also file a complaint directly with the Puerto Rico Supreme Court.

The complaint may be either in English or Spanish and can be filed either in person or by mail.

Until a few years ago you could also file a complaint (in English or Spanish) with the Ethics Committee of the Puerto Rico Bar Association but that’s no longer the case because P.R. Bar Association membership, which was mandatory until 2010 for practicing attorneys, is no longer compulsory and the Puerto Rico Supreme Court handles all ethics complaints directly now.

If the misconduct arises in the context of a Federal case, a complaint in English can also be filed with the US District Court for the District of Puerto Rico which has its own Code of Ethics for lawyers admitted to Federal practice.

COUNT ME IN!

I WILL HAPPILY PARTICIPATE IN DOING SOMETHING TO HOLD THE RECEICER ACCOUNTABLE FOR HIS INCOMPETENCE.
 
TIMELINE
1- Novo had a freeze on the account but it was a secret and customers were not allowed to know.
2- The freeze was lifted in February but the bank didn't find out until April so more time wasted.
3- Novo is not answering emails or phone calls, strange to say the least.
4- EPB/Qenta doesn't have the necessary software to interact with Novo, but the software "EastNets" is currently being used by 800 financial institutions around the world without any issues.
5- The Receiver is a lazy guy who only cares about delaying this process so he can carry on charging $$$, so he is taking his time.

What will be next? We don't know but I'm sure there will be another problem, maybe Novo won't execute the wire transfers because they have the money tied up in some type of investment. Maybe the Receiver is going to charge so much money for his services that there won't be that much money left.
The priority is not to return the funds, the priority is to drag this situation as long as possible so they can make more money.



COUNT ME IN!

I WILL HAPPILY PARTICIPATE IN DOING SOMETHING TO HOLD THE RECEICER ACCOUNTABLE FOR HIS INCOMPETENCE.
Yes I definitely get the feeling there are different agendas here and customers are simply being played for fools.
 
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Please sue this recievers a*s off, especially for the $500 00k loss this mongrel caused for the bank. Perhaps us customers should start to look at group litigation against this receiver?

How do you make a complaint against a practicing attorney in Puerto Rico?

You can file a complaint with the Solicitor General of the Puerto Rico Department of Justice. You can also file a complaint directly with the Puerto Rico Supreme Court.

The complaint may be either in English or Spanish and can be filed either in person or by mail.

Until a few years ago you could also file a complaint (in English or Spanish) with the Ethics Committee of the Puerto Rico Bar Association but that’s no longer the case because P.R. Bar Association membership, which was mandatory until 2010 for practicing attorneys, is no longer compulsory and the Puerto Rico Supreme Court handles all ethics complaints directly now.

If the misconduct arises in the context of a Federal case, a complaint in English can also be filed with the US District Court for the District of Puerto Rico which has its own Code of Ethics for lawyers admitted to Federal practice.
No customer would have been inconvenienced, not a penny would have been tied up or lost, had OCIF approved the proposed sale to Qenta. Qetna was going to add $7 million in additional capital, bringing total bank capital close to $10 million. There was no valid reason for OCFI to have denied this sale. The only reason OCIF gave for rejecting the sale was my continued tie to the bank that resulted from my 4.15% ownership of Qetna stock. But had OCIF let me know that was a problem, I would have restructured the sale to eliminate my ownership. But the bad press about me was false, and OCIF knew it. Soon the world will too after I win my defamation case and spread the word. Of course, since OCIF knew first hand the bank's AML and KYC was very good, which is what the OCIF auditors told me personally following the bank's only OCIF audit that ended in 2021, they could have held a press conference to defend the bank and call out the Australian media for promoting fake news. That would have solved the problem for everyone, expect the media outlet in Australia I was suing.
 
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TIMELINE
1- Novo had a freeze on the account but it was a secret and customers were not allowed to know.
2- The freeze was lifted in February but the bank didn't find out until April so more time wasted.
3- Novo is not answering emails or phone calls, strange to say the least.
4- EPB/Qenta doesn't have the necessary software to interact with Novo, but the software "EastNets" is currently being used by 800 financial institutions around the world without any issues.
5- The Receiver is a lazy guy who only cares about delaying this process so he can carry on charging $$$, so he is taking his time.

What will be next? We don't know but I'm sure there will be another problem, maybe Novo won't execute the wire transfers because they have the money tied up in some type of investment. Maybe the Receiver is going to charge so much money for his services that there won't be that much money left.
The priority is not to return the funds, the priority is to drag this situation as long as possible so they can make more money.



COUNT ME IN!

I WILL HAPPILY PARTICIPATE IN DOING SOMETHING TO HOLD THE RECEICER ACCOUNTABLE FOR HIS INCOMPETENCE.
Yeah I googled Eastnet and they didn't say anything!! That's cool for them, they can say any bulls**t they want and dumb customers will buy it!
 
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@Pschiff . If the wire transfers are already supposedly at Novo Bank and have been there for months, why is software needed to process them? Why can't Novo Bank just move them on to customers accounts ?
Novo's position is that the wiring instructions it has on file are too old, and it needs new instructions, which must be submitted through Eastnet. Getting Eastnet in a position to do this requires the help of the receiver, which he has been slow to provide. But this will eventualy be resolved, hopefully soon. I don't think OCIF want an entire year to go by without customers getting their money back. It will be a full year on June 30th.
 
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Novo's position is that the wiring instructions it has on file are too old, and it needs new instructions, which must be submitted through Eastnet. Getting Eastnet in a position to do this requires the help of the receiver, which he has been slow to provide. But this will eventualy be resolved, hopefully soon. I don't think OCIF want an entire year to go by without customers getting their money back. It will be a full year on June 30th.

We are going around in circles here... just got this reply from NOVO BANK

NOVO BANK say take up with EuroPacific, EuroPacific state its recievers issue and fault to deal with, reciever states NOVO BANK not releasing funds.....

Someone at EPB needs to take accountability and sort this out through legal channels (litigation)
 

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We are going around in circles here... just got this reply from NOVO BANK

NOVO BANK say take up with EuroPacific, EuroPacific state its recievers issue and fault to deal with, reciever states NOVO BANK not releasing funds.....

Someone at EPB needs to take accountability and sort this out through legal channels (litigation)
The only person left at EPB is the receiver. The bank's former staff, that now works for Qetna, is tying their best to help. They moved to Qenta to protect customers, as the bank doesn't have enough revenue coming in to pay their salaries. I never worked at the bank, and have no real role in the liquidation anymore. I accomplished my part a long time ago. My role was selling off the bank's fiscal assets, getting the bank out of its office lease, and arranging the sale of opt in accounts to Qenta, including the transfer of the bank's subsidiaries and staff to Qenta.
 
The only person left at EPB is the receiver. The bank's former staff, that now works for Qetna, is tying their best to help. They moved to Qenta to protect customers, as the bank doesn't have enough revenue coming in to pay their salaries. I never worked at the bank, and have no real role in the liquidation anymore. I accomplished my part a long time ago. My role was selling off the bank's fiscal assets, getting the bank out of its office lease, and arranging the sale of opt in accounts to Qenta, including the transfer of the bank's subsidiaries and staff to Qenta.

@Pschiff . Does the Receiver have any of the old Operations team to help him? Presumably he's going to need some help to fix the software problem.
 
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The only person left at EPB is the receiver. The bank's former staff, that now works for Qetna, is tying their best to help. They moved to Qenta to protect customers, as the bank doesn't have enough revenue coming in to pay their salaries. I never worked at the bank, and have no real role in the liquidation anymore. I accomplished my part a long time ago. My role was selling off the bank's fiscal assets, getting the bank out of its office lease, and arranging the sale of opt in accounts to Qenta, including the transfer of the bank's subsidiaries and staff to Qenta.

Thanks for letting us know a little bit more of what is going on, the Receiver and Qenta are not providing us with any information so we are left to speculate.
Let's hope this truly is the final chapter of this ordeal.
 
@Pschiff . Does the Receiver have any of the old Operations team to help him? Presumably he's going to need some help to fix the software problem.
Yes, the staff that formerly worked at the bank, but now works at Qetna is available to supply that support free of charge. I worked that out in the deal for Qetna to acquire the customer base and some other assets. I tired my best to protect customers.
 
So if it's true that the Receiver is being slow in solving the software problem.

Then what is the best action we can take as customers to speed up the Receiver?
I think it is ultimately up to us to put our collective heads together to devise a strategy. Leaving it to the powers that be is going to continue as it has the last 10 months until the money pool runs dry. Then it will be too late.
 
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The receiver, having no banking experience what-so-ever prior to being appointed to run the bank, has a sharp learning curve. Getting him to understand what needs to be done, and then waiting for him to do the simple things he needs do to allow the Qenta staff (former EPB employees) to do their jobs., is the main reason for the delay. Complicating the process of educating the receiver, is that he wants to run stuff by OCIF, which adds additional time. He has also wasted time doing things that I and the Qetna staff do not believe were necessary to compete the task at hand. All of this would have been avoided had OCIF approved the sale of the bank to Qenta in Oct. of 2022, or allowed me to liquidate the bank on my own without putting it into receivership.
 
The receiver, having no banking experience what-so-ever prior to being appointed to run the bank, has a sharp learning curve. Getting him to understand what needs to be done, and then waiting for him to do the simple things he needs do to allow the Qenta staff (former EPB employees) to do their jobs., is the main reason for the delay. Complicating the process of educating the receiver, is that he wants to run stuff by OCIF, which adds additional time. He has also wasted time doing things that I and the Qetna staff do not believe were necessary to compete the task at hand. All of this would have been avoided had OCIF approved the sale of the bank to Qenta in Oct. of 2022, or allowed me to liquidate the bank on my own without putting it into receivership.

Peter, we have already heard this and agree with you. The question is what can we do to expedite the return of our money?
I have emailed the recieved, he never responds. I have called and had my Latino wife speak to his office, we always get put through to his secretary who has less information to share than that published on the EPB website updates... This is totally ridiculous.
 
The receiver, having no banking experience what-so-ever prior to being appointed to run the bank, has a sharp learning curve. Getting him to understand what needs to be done, and then waiting for him to do the simple things he needs do to allow the Qenta staff (former EPB employees) to do their jobs., is the main reason for the delay. Complicating the process of educating the receiver, is that he wants to run stuff by OCIF, which adds additional time. He has also wasted time doing things that I and the Qetna staff do not believe were necessary to compete the task at hand. All of this would have been avoided had OCIF approved the sale of the bank to Qenta in Oct. of 2022, or allowed me to liquidate the bank on my own without putting it into receivership.

Close to 11 months of waiting around and the Receiver still needs time to learn some basic things, as always lawyers have a special gift at wasting time, it more than obvious why, $$$.
 
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