Tuesday Jan 22 update: It has been a month since I have attempted to withdraw money from my account. The 6th unsuccessful wire transfer i sent to my canadian account from europac bank was returned for the 6th or so time today. I called CIBC and cibc said they did not reject any wire transfers. In fact they say they have not received any wire transfer request for my account in the past month that europac claims it's been sending my wire transfers to me and cibc has been rejecting it. I am about to open another
bank account with a different bank tomorrow. If rbc has difficulty receiving the transfer i will resend tomorrow, then i will be sure europac bank is a scam and they've been using this dubious means to prevent me from withdrawing my own money from europac bank, while charging me hundreds in transfer and failed transfer fees. if rbc fails i will fly to puerto rico and withdraw my
cash in person, if i end up having to come to Puerto rico, baldo, marcin, and everyone else get ready because i will spend time in Puerto rico and take action against you 2 personally and your bank and bank owner as well. thank goodness you are now under us jurisdiction.
#scammers! if you've run out of cash do not try to scam us out of our hardearned money. Future customers be warned!
Original Post:
I too have had a very negative experience with europac that enhances my understanding of the sentiments on this forum. I sent money transfers to Canada and long story short, due to europac's mistake, i'm yet to receive it. Rather than return this $ to my account or do their job and freely investigate my not receiving any of the wire transfer I sent, Devin Baldo and others that I contacted throughout this process blamed the issue on everything but europac bank, and suggested ways to "fix" the problem they caused that will result in my spending even more of my own $. Emails to their support and wires email addresses resulted in 0 responses.
For a while they didn't even know why they hadn't returned the wire transfer I sent 3 weeks ago and suggested I spend even more $ for them to investigate their mistake. I've transferred at least 3 wire transfers to my canadian account within 3 weeks and received none, and europac has been great in blaming cibc rather than themselves.
I will tell you all if they finally fix this issue or if they mess it up further. Let's wait and see if they will finally act right. Whatever the case I will regal you all with whatever further bs europac does. Yes I agree with others, doing business with this bank has become quite questionable. Others who have had bad experience with europac - if europac does not fix this problem for me in a timely manner - and you all want to pool resources together and take legal action against europac, I am happy to join. I will give this a few days first and see if they address my issue or not in a reasonable manner. What a bank!
PS: I failed to add the only itty bitty silver lining: Marcin during my call with him was quite nice and did really seem to want to help, and said he'll contact one person or the other and try to investigate this, BUT, unfortunately, he did not help, and no one resolved this issue that started around dec 20th of 2018.