My account was opened shortly after writing the post on this thread, but it pains me to come back here. Caye told me (in these exact words), that "on receipt of initial funds, your account access will be available in 24-48hrs."
Now have been waiting 14 days. They have confirmed that they have received my deposit already but when I ask why I don't have access yet, they keep saying they're waiting for the "go-ahead" from the operations team, even though access was supposed to be granted in 24-48 hrs.
@cayerep do you have an honest explanation for this? Why is the process so painfully slow, and why did you tell me to only wait 1-2 days? I would like to contact someone in upper management to tell them how I feel as I am sure they would agree it would be unacceptable to mislead clients, does anyone have their email addresses?
Now have been waiting 14 days. They have confirmed that they have received my deposit already but when I ask why I don't have access yet, they keep saying they're waiting for the "go-ahead" from the operations team, even though access was supposed to be granted in 24-48 hrs.
@cayerep do you have an honest explanation for this? Why is the process so painfully slow, and why did you tell me to only wait 1-2 days? I would like to contact someone in upper management to tell them how I feel as I am sure they would agree it would be unacceptable to mislead clients, does anyone have their email addresses?