Hello, I wanted to notify people of very weird actions from Bankera. My account was suspended 2 months ago. Initially I thought it is normal procedure to review accounts from time to time, probably some AML or other rule. I contacted Bankera support right after I saw that my account got suspended and I asked them as to why this happened, what are the reasons for it.(FYI there was money in the account + there was incoming/outgoing transactions) I got the first answer from them which looked pretty much generated sample text.
It was weird from the first message since they told me my account is being reviewed without any reason or any details and no time frame, which meant it could be anything and it could take years. Well I thought OK this might take a couple of days or a week at max. I waited for 4 days and since I didn't get any news I wrote another Email asking them why is it taking so long and again what is going to happen with the money in my account and also with incoming/outgoing transactions.
After this response I followed up with a question regarding estimated time of the review.
Again nothing new, no estimated time, no details, nothing just a sample text saying be patient. I waited a couple of days and nothing new from their side so I send them another message insisting that they give me information about this review or they close my account and refund me the money from the account because I need to use them and I can't access them. They replied after 1 week ( NOTE: It's already 2 weeks since the suspension)
This literally got me so mad. They ignored everything I wrote in the message and just sent a generated text. I waited additionally 2 weeks (NOTE: It's already 1 month since the suspension) I wrote them again asking what is going on, why is it taking so long and etc. and they hit me with this after 1 week:
At this point I just realize that I am chatting with some AI bot and probably I should get some help from legal team and authorities. Today is 2 months after account suspension and I still didn't receive any email regarding this case. I am trying to find any ways on how to solve this problem and get my money back. If you have experienced similar situations or if you have any knowledge or practice which could be helpful for me in this situation I would be highly thankful that you share it with me.
It was weird from the first message since they told me my account is being reviewed without any reason or any details and no time frame, which meant it could be anything and it could take years. Well I thought OK this might take a couple of days or a week at max. I waited for 4 days and since I didn't get any news I wrote another Email asking them why is it taking so long and again what is going to happen with the money in my account and also with incoming/outgoing transactions.
After this response I followed up with a question regarding estimated time of the review.
Again nothing new, no estimated time, no details, nothing just a sample text saying be patient. I waited a couple of days and nothing new from their side so I send them another message insisting that they give me information about this review or they close my account and refund me the money from the account because I need to use them and I can't access them. They replied after 1 week ( NOTE: It's already 2 weeks since the suspension)
This literally got me so mad. They ignored everything I wrote in the message and just sent a generated text. I waited additionally 2 weeks (NOTE: It's already 1 month since the suspension) I wrote them again asking what is going on, why is it taking so long and etc. and they hit me with this after 1 week:
At this point I just realize that I am chatting with some AI bot and probably I should get some help from legal team and authorities. Today is 2 months after account suspension and I still didn't receive any email regarding this case. I am trying to find any ways on how to solve this problem and get my money back. If you have experienced similar situations or if you have any knowledge or practice which could be helpful for me in this situation I would be highly thankful that you share it with me.
