Probably they can't see all payments to the accounts and can only request information with full information with Iban and full name . Maybe they are limited by technical or some Data privacy stuff .Oh ok. Thanks. My friend sent money to Currencyfair DE IBAN account which is a pooled IBAN account but forgot to put the reference for them to identify the payment and update on his account
But Currencyfair is not a Bank , they collect clients fund using another bank,
Now they are asking him for payment screenshot showing his name and sending account details for them to allocate the fund
Why should they ask him for it if they can see it in their bank deposit details ?
Unless they cannot see it because they are not a bank in the proper sense.
What do you think
An Irish EMI, quite old and reputable. Targeted at FX and international money transfers. https://currencyfair.com/I don't know who they are, where they are or what they are.
If you mean that they are not “a bank-like” EMI offering dedicated IBAN multicurrency accounts, cards etc. then you are correctYes its true. I think they work more as a currency exchange and money transfer operators than actual EMI