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Bankera suspended account under review for 2 months

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fafasg

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#1
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Hello, I wanted to notify people of very weird actions from Bankera. My account was suspended 2 months ago. Initially I thought it is normal procedure to review accounts from time to time, probably some AML or other rule. I contacted Bankera support right after I saw that my account got suspended and I asked them as to why this happened, what are the reasons for it.(FYI there was money in the account + there was incoming/outgoing transactions) I got the first answer from them which looked pretty much generated sample text.
1721571415871.webp



It was weird from the first message since they told me my account is being reviewed without any reason or any details and no time frame, which meant it could be anything and it could take years. Well I thought OK this might take a couple of days or a week at max. I waited for 4 days and since I didn't get any news I wrote another Email asking them why is it taking so long and again what is going to happen with the money in my account and also with incoming/outgoing transactions.
1721571718297.webp


After this response I followed up with a question regarding estimated time of the review.

1721571821065.webp


Again nothing new, no estimated time, no details, nothing just a sample text saying be patient. I waited a couple of days and nothing new from their side so I send them another message insisting that they give me information about this review or they close my account and refund me the money from the account because I need to use them and I can't access them. They replied after 1 week ( NOTE: It's already 2 weeks since the suspension)
1721572139855.webp


This literally got me so mad. They ignored everything I wrote in the message and just sent a generated text. I waited additionally 2 weeks (NOTE: It's already 1 month since the suspension) I wrote them again asking what is going on, why is it taking so long and etc. and they hit me with this after 1 week:
1721572309050.webp


At this point I just realize that I am chatting with some AI bot and probably I should get some help from legal team and authorities. Today is 2 months after account suspension and I still didn't receive any email regarding this case. I am trying to find any ways on how to solve this problem and get my money back. If you have experienced similar situations or if you have any knowledge or practice which could be helpful for me in this situation I would be highly thankful that you share it with me.
 
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#5
Always at beginning banks are good

Later when they get flagged by some money players they get hard they do a very bad and random check up's

While money launderers get away with it

You as startup business get in trouble from some money getting in or out while you hold all the documents

Even if you do business with Airbus they still will do this thing and lock your account for 2 ro 6 months
 
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#6
fafasg said:
Hello, I wanted to notify people of very weird actions from Bankera. My account was suspended 2 months ago. Initially I thought it is normal procedure to review accounts from time to time, probably some AML or other rule. I contacted Bankera support right after I saw that my account got suspended and I asked them as to why this happened, what are the reasons for it.(FYI there was money in the account + there was incoming/outgoing transactions) I got the first answer from them which looked pretty much generated sample text.
View attachment 7310


It was weird from the first message since they told me my account is being reviewed without any reason or any details and no time frame, which meant it could be anything and it could take years. Well I thought OK this might take a couple of days or a week at max. I waited for 4 days and since I didn't get any news I wrote another Email asking them why is it taking so long and again what is going to happen with the money in my account and also with incoming/outgoing transactions.
View attachment 7311

After this response I followed up with a question regarding estimated time of the review.

View attachment 7312

Again nothing new, no estimated time, no details, nothing just a sample text saying be patient. I waited a couple of days and nothing new from their side so I send them another message insisting that they give me information about this review or they close my account and refund me the money from the account because I need to use them and I can't access them. They replied after 1 week ( NOTE: It's already 2 weeks since the suspension)
View attachment 7313

This literally got me so mad. They ignored everything I wrote in the message and just sent a generated text. I waited additionally 2 weeks (NOTE: It's already 1 month since the suspension) I wrote them again asking what is going on, why is it taking so long and etc. and they hit me with this after 1 week:
View attachment 7314

At this point I just realize that I am chatting with some AI bot and probably I should get some help from legal team and authorities. Today is 2 months after account suspension and I still didn't receive any email regarding this case. I am trying to find any ways on how to solve this problem and get my money back. If you have experienced similar situations or if you have any knowledge or practice which could be helpful for me in this situation I would be highly thankful that you share it with me.
Click to expand...

Is this a business or personal account? And if business is this a Business, Business+ or Premium account?

In any case they are either just very busy or they are filing a SAR and waiting for instructions on how to proceed :(.
 
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#8
Bankera seems to be a business which cannot afford to expand their compliance department. I've waited less for a jar of sand to arrive from Peru. Please find an alternative solution while you wait for these monkeys to unfreeze your account. We only keep hearing negative comments about them.
 
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#9
fafasg said:
It is a personal account.
Click to expand...

I had a business account. There was an agonizing communication experience that lasted about 12 months, but thankfully parted ways with them without loss. I communicated with a live manager, but it was not much different from communicating with a bot. The "divorce" happened on my own initiative.

I think they attracted the attention of the financial regulator, now they try very hard to follow all the rules and are afraid to make mistakes, as a result they are so over-insured that it is impossible to negotiate with them in principle - there are only protocols and instructions, which are voiced by managers without the ability to think and make decisions independently.
 
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#10
Financial institutions don't do this lightly. Whether they're right or wrong, they believe they have a good reason to keep the account suspended. Maybe you transacted with a counter party that's sanctioned or on some other warning list/black list, or just a counter party whose name is a close match to an entry on such lists. It can take time to investigate. They might be legally prohibited from giving you more details, since that — if you were a bad actor — is something you could learn from and improve your alleged wrongdoings in the future.

Two months is a long time, though. You could try filing a formal complaint using the complaint procedure described here: Find Bankera Legal Documents Here

If that doesn't work, you can try hiring a lawyer to pursue Bankera through legal means. You might need to pursue both Bankera (in Malta) and the underlying EMI Pervesk (in Lithuania).
 
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#11
Hello to everyone! Please suggest alternative for Bankera, for UAE RAK IT company with EU customers? An EMI that will be reliable, ans not asking KYC often (will do a great KYC thought for the start), everything is clear, nothing shady. But Bankera, despite their great service, they do KYC so often that requires costs & precious time.
Not to mention Payoneer, it's only KYC, never ever could get one payment from EU (big companies) customers in Payoneer without problem. So this is out of discussion. Any options for a serious EMI anywhere in the world, that can keep money inside without fear of blocking, and work ok?
Thank you!
 
#12
You can try 3S Money but not sure it will meet all your requirements as you laid out a tall order of requirements that are almost impossible to guarantee in 2025 with a UAE RAK company.
 
#13
Martin Everson said:
You can try 3S Money but not sure it will meet all your requirements as you laid out a tall order of requirements that are almost impossible to guarantee in 2025 with a UAE RAK company.
Click to expand...
It's amazing how UAE introduces taxes but from the other side it's impossible to open a bank account in UAE for a UAE company if you don't have UAE residency.. Amazing.. I plan to get rid of this company and open another one but where to be 0%? Customers are EU they accept anything (but let's keep it somewhere safe to avoid issues for the EU customers). Nothing shady, IT company 100% with serious customers.
 
#15
JackieTsan said:
I plan to get rid of this company and open another one but where to be 0%? Customers are EU they accept anything (but let's keep it somewhere safe to avoid issues for the EU customers). Nothing shady, IT company 100% with serious customers.
Click to expand...

You should open a separate thread for this, instead of taking over this thread.

Besides, if you have a clean business, you should be happy they do proper KYC checks.
If they don't, other customers will be criminals, which can lead to problems for you.
For example, what if the bank gets a huge fine and goes out of business and they take your money with them?

It's a good idea to keep access to banking in mind already when you think about where you want to register your company.
 
#16
JustAnotherNomad said:
You should open a separate thread for this, instead of taking over this thread.

Besides, if you have a clean business, you should be happy they do proper KYC checks.
If they don't, other customers will be criminals, which can lead to problems for you.
For example, what if the bank gets a huge fine and goes out of business and they take your money with them?

It's a good idea to keep access to banking in mind already when you think about where you want to register your company.
Click to expand...
you are very right! But I worry with the rest I am reading (blocked accounts etc from many EMIs). That's why besides the clear business we need to find an EMI that is reliable. Do you think that all these people complaining having had their accounts blocked for ever, are ALL doing shady / illegal things? I can't believe it.
 
#17
No, they don't all do shady things, but:

1. EMIs are often less strict doing onboarding (so they can show growth to their investors), but then they are stricter as you start using the account. Traditional banks may be stricter during onboarding, but then less strict when you use the account.

2. EMIs use automated systems. So there is some AI/algorithm that decides if a transaction is "suspicious". If a transaction is flagged, they freeze your funds or even cancel your account.
You usually wouldn't even be able to speak to someone who can do anything about it. Why the transaction was flagged, probably nobody really knows, it's all automated. Could be the number of transactions, transaction size, countries involved, your IP address, who knows.

3. In a way, yes, something is already off about most of these people, because if you could get proper business banking, why would you use an EMI like Bankera? It means your business is already viewed as high risks by most banks. Even if your business is clean, it doesn't mean that other people with the same setup are clean.

4. With personal accounts, very often, crypto is involved. I would NEVER touch crypto with an EMI like Revolut.
 
#18
In case an EMI is freezing your money, what worked for me is:
1. Try to get some intermediary that works with them, and offer to pay. Sometimes it helps. There are people here who have connections at management level
2. Tag them on Twitter and Reddit every day and ask why they are freezing your money
3. Contact their CREDIT CARD ISSUER
4. Find their executives on LinkedIn or Zoominfo and call their personal number until you get your money back.

Even bad EMIs care about their reputation, especially if they have a presence on Reddit, Twitter or Linkedin, and if you constantly raise hell it is more likely that they will release your funds sooner.

Good luck and thank you for sharing
 
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