Wise in US - how verify trading address?

[SWinja]

Hi all!

I have a business account in Wise registered for my US LLC (single member) for almost 2 years.
I'm a resident of Spain.
Wise asked me to verify trading address of business and I'm not really sure what to show them.
I already tried to submit ID of Spain residence with my Spanish address but it didn't work and they respond me the folllowing:

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To help us do that, please upload a recent copy of one of the following:​

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• A utility bill that’s not a mobile phone bill​

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• A bank statement​

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Your proof of trading address needs to be from within the last 3 months and should be addressed to your business. See the full list of documents we accept.​

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Other documents: Bank statement, Tax documentes, ID, etc

In my Wise account there are two trading addresses, one is in US, another from Spain. I struggle to determine what would be the real trading address in my case. The business is 100% remote and I work from my home in Spain.

In their docs they say that the document must be issued to the name of business, not to the name of the owner.
So I can't provide utility bill with business name, they are issued to my name in Spain. The same relates to bank statement.
I can try to send 1040RS tax form, it has: my name, business name (on 5th page) and my Spainsh address. But I'm not sure that people in Wise are trained enough to find all of that in 6-pages document.

If I choose to verify US address, obvisuoly I can't show any utility bill, but I can try to show them bank statement from Zen.com, it's bound to US business address.

Did Anyone have expeience with verification?
Any suggestions?
Please help

 

[daniels27]

Have you trired with the Zen.com one showing the business name and the US address?

 

[Martin Everson]

The business is 100% remote and I work from my home in Spain.

Then Spain is the place of operation or trading of the company. It is clear.

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For businesses, we need to collect two addresses from you:

• Your registered address, or incorporation address, is the address you incorporated your business with and the one listed on your official business registration documentation.
• Your trading address, or your primary place of business, is the physical location that you run your business from every day. For example, your home, office, or studio, or where customers can come to physically interact with your business, such as your storefront.

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Can you not provide any of the below for the company that they request? i.e business registration documents or just open a new bank account with a Puerto Rico bank and show that statement?

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Proof of trading address documents we accept​

• Utility bills: gas, electric, or landline phone (no mobile phone bills)
• Lease, Rental or Commercial Agreement
• A bank or credit card statement (photo/scan of a physical letter or PDF of statement)
• Business Licenses and Registration documents such as Official Business License, Government issued licenses, Business registration document or certificate
• Tax Documents Such as: Tax Filing, Tax Return, Correspondence from Relevant tax authority (e.g. IRS)
• Insurance Policy such as Commercial, Umbrella, Business Owner’s Liability, Professional

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