I have a residence in Switzerland where I live from time to time. I ordered some art from Poland and asked for it to be sent via UPS to my residence in Switzerland.
I immediately received a tracking number and everything, and was also given a time for when they would deliver the package! Two minutes before they were supposed to be there, I see online, Delivery Attempted - so I called them!
They said someone had been there but no one was home, but I was there. The video cameras couldn't spot a UPS man either! I explained this to them. They said they would send him again, but nothing happened, so I called support again... they promised me an email and that the package would come today! I can now see that there isn't even a time scheduled for when they should come.
I immediately received a tracking number and everything, and was also given a time for when they would deliver the package! Two minutes before they were supposed to be there, I see online, Delivery Attempted - so I called them!
They said someone had been there but no one was home, but I was there. The video cameras couldn't spot a UPS man either! I explained this to them. They said they would send him again, but nothing happened, so I called support again... they promised me an email and that the package would come today! I can now see that there isn't even a time scheduled for when they should come.