This is the last email I got from Payascash:
We are grateful to you for cooperation with us, time has shown that you
are a very reliable and conscientious
merchant. We would like to bring
the current situation to your attention.
From the beginning your project was connected to one of our acquiring
partners. It was a new and promising partnership with an UK acquirer -
we had very high hopes as they had established themselves as a serious
and trustworthy partner. At first, everything went accordingly although
slow, apparently to lull our vigilance. However, in the end of May, to
our surprise, the acquirer reported that he could not settle any of our
accounts, referring to the blockage of funds in the bank. At first they
said it was because of the high amount of chargebacks from one of our
clients - you, but as time went by and no evidence was presented to us
from their side, we started to suspect foul play.
We regret to inform you that we are getting scammed. We are, with all
our dedication, working to rectify the situation, and have involved all
the relevant authorities like the Financial Conduct Authority(FCA),
National Cyber Security Centre(NCSC), London City Police and other
relevant organizations to strengthen our case - since we had an
agreement with them and we are a regulated entity. We are taking steps
to solve the issue in our favor, and they have promised to make every
effort to resolve this conflict situation as they call it. Despite our
earnest requests and warnings to take the necessary measures, no
satisfactory response has been received yet.
The terms of our partnership with you will remain unchanged.
Unfortunately, we could not have involved you earlier as we believed
that you are the cause of the issue, which proved to be a false
accusation from the fraudulent gateway - as your current gateway has not
raised any issues with any of your incoming transactions.
We are already preparing a settlement for you for the period from
06-13.07.22, which in total is $xxxxx.xx and will continue to settle
weekly from this point on. Please provide us with a wallet address you
wish to receive funds to - as we are not sure that the one you provided
before is still relevant.
We are very grateful to you for your patience and trust in us, we will
keep you updated with new developments of our situation. Thank you for
your cooperation and hope that we can grow together in the future!
Thanks, will reach out to them