My bitsafe account just got "locked" - "Transactions not allowed"

[RobReal]

I dont know what to say, really.

Ive been using bitsafe since 2020. I have great decent amount of money there (well, double digit amount of euro, ~ 30-60k euro).

Last week, I sent 1250 euro to my friend (who also use bitsafe) - This was money from an old personal loan between friends aswell as a late christmas gift, we are very close.

Within 1 day, they locked my friends account. The emailed him where they wanted him to provide some information regarding why he registered a bitsafe account, his main source of funds aswell as his connection to me, and why he received from me.

He gave them correct information, IE the main source of funds aswell as why he received 1250 euro from me.


They unlocked his account, however, they still responded with an email where they request some kind of "paper proving the loan" - Like friends apparently cant loan money from eachother without a written agreement.

Anyway, his account was still unlocked.

Now enter my situation:

A few days later, I log onto my bitsafe account as usual.

What am I met with?

"Outgoing transactions are not allowed on this account, so you cannot send money."

Can anyone in their right mind understand what the heck bitsafe is doing and what is going on here? I have no kind of illegal business or whatever, its not freaking drug-money or whatever one could imagine.

What is up with bitsafe and what do I do now?!

 

[VESTANON]

@RobReal

of priority its never advisable having the said amount balance on an EMI, thats finicky such as bitsafe..

do start up by searching threads with the word bitsafe, and be surprised on numerous threads detailing similar situations akin to yours..within you could find a few steps outlined towards retreiving the frozen funds.

pratical scenario:
You would have to start up by copying the Email Threads From the supposed Compliance officer named Mariah zwart(bitsafe support), Sara(compliance department) to the Dutch Financial Office its like the equivalent of the ombudsman, also do CC the dutch central bank in the mail.

sara:compliancedept,
[email protected]
mariah zwart: [email protected]
dutch authorities: [email protected]
[email protected]
ombudsman:[email protected]

CC all the above email addy's and attach screenshots of your bitsafe account status.

within a few days you should get your funds and acct reopened.

while awaiting feedback, its crucial to have another bank account in your name which you would provide to bitsafe team, for onwards crediting of funds from the inaccessible bitsafe acct, to the new external account provided...

 

[KDX]

I dont know what to say, really.

Ive been using bitsafe since 2020. I have great decent amount of money there (well, double digit amount of euro, ~ 30-60k euro).

Last week, I sent 1250 euro to my friend (who also use bitsafe) - This was money from an old personal loan between friends aswell as a late christmas gift, we are very close.

Within 1 day, they locked my friends account. The emailed him where they wanted him to provide some information regarding why he registered a bitsafe account, his main source of funds aswell as his connection to me, and why he received from me.

He gave them correct information, IE the main source of funds aswell as why he received 1250 euro from me.


They unlocked his account, however, they still responded with an email where they request some kind of "paper proving the loan" - Like friends apparently cant loan money from eachother without a written agreement.

Anyway, his account was still unlocked.

Now enter my situation:

A few days later, I log onto my bitsafe account as usual.

What am I met with?

"Outgoing transactions are not allowed on this account, so you cannot send money."

Can anyone in their right mind understand what the heck bitsafe is doing and what is going on here? I have no kind of illegal business or whatever, its not freaking drug-money or whatever one could imagine.

What is up with bitsafe and what do I do now?!

Never do informal loans with banks/EMIs.... you must have documents for everything, even papers proving you are allowed to breathe air. Too common, you can find similar cases in previous threads here.

 

[uplana]

of priority its never advisable having the said amount balance on an EMI, thats finicky such as bitsafe..

That's an advise everyone should write down and put in front of their screen. Never have large amounts in an EMI, they can change their mind faster than you can pull out your money!

 

[GlobalConsult]

They unlocked his account, however, they still responded with an email where they request some kind of "paper proving the loan" - Like friends apparently cant loan money from eachother without a written agreement.

And how is EMI supposed to know it's a loan?

Of course nobody doesn't make a contract between friends or relatives, but for EMI it doesn't matter. They want proof for the transaction, because this is the only way they can prove it when the regulatory authority checks it.

 

[sonato]

There is nothing to do in such cases I believe or what are you considering to do ?

 

[KDX]

The answer is quite simple, just make the contract now!

 

[RobReal]

Well Ive sent an email to their support. Now lets see what happends next ... lol.

 

[Bianchi]

@RobReal could you let us konow about decision About your account Bitsafe? Just got also this problem...