Documentation denied by EMI

[russelw65]

Hello wise people,

I am onboarding with an EMI.

Has anyone ever had issues with automatic authentication procedures and documents (PoA in this case) getting rejected as it was "not an original document" or might have been "edited"? I think this is the system saying no, not a human, as it was REJECTED very quickly.

Thanks

 

[Simon4466]

What was the filetype? Did you submit a PDF or JPEG/PNG images, this may cause issues if scanned or something for instance (dumb fake detection software may be used it sounds like).

 

[aniglo22]

Did you check the exif data ?

 

[Forester]

I think this is the system saying no, not a human,

For sure. All these checks are done by sw.

What was the filetype? Did you submit a PDF or JPEG/PNG images,

These are usually the only file types allowed for such a purpose (PoA).

Did you check the exif data ?

This is one from the most frequent problems with JPEGs. But there is a bunch of other possible triggers. Without inspecting the particular file it is not much possible to judge and give a reasonably founded advice

As a general rule, if you are not a really IT skilled person, listen to the rule KEEP IT SIMPLE, STUPID. E.g. if asked for a scan, take a sheet of paper with PoA (even if you had to print it), put it into a scanner and tell the scanner to produce the format that is requested; then do not touch the file – not even rename. (And e.g. if you are asked for a PDF and your scanner produces just images then do not convert it by yourself but ask someone skilled to do it.)