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Bitsafe stole my money, please I need help on how to report them to the Financial Authorities

N

nansunn

New member
Jun 6, 2020
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#1
Hello Guys
I am still having a problem getting my money from my Bitsafe Talent account

Its now 3 weeks since Bitsafe closed my account with no reason

First, I opened a personal account with Bitsafe for my savings in February this year.

My account was approved and there was no problem

Then in March, I sent about 2000 Euros to my Bitsafe account and there was no problem

Then 3 weeks ago, I have an urgent need to transfer about 1500 Euros to my family and BAAM, the problem started

Bitsafe immediately blocked my account which they didn't block when I made a deposit

I contacted Bitsafe, it took them a week to reply message and then talked one nonsense about not comfortable with me having an account with them anymore and didn't give any specific reason why my account was blocked

I replied, ok no problem, thank you for your services, so when are you sending my 2000 Euros back to me since you don't want me to have any account with you anymore. This they didn't reply

It has been 3 weeks now since I have been sending emails to them. I have sent up to 10 emails to them asking them to send me back my 2000 Euros and they have refused to reply me

I later read on Trustpilot that Bitsafe is a fraud and they have been stealing peoples money

I dont want them to steal my money. For 3 weeks they have refused to reply me emails and refused to send me back my 2000 Euros. I have never seen this type of thing in my whole life

From the way they are behaving, it seems they want to steal my money. This is robbery of my hard earned money

Please I need help and advice from any of you that has had this type of experience from Bitsafe. How did you get your money back?

I also want to report them to the financial authorities so they can compel them to pay me back my money, please to which authority should I report them and how should I do it

Thanks

Alex
 
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#2
Bitsafe is Verotel, they seem to have been around for ages, it may be worth to hire a lawyer to write to them and get a valid response.
 
#4
nansunn said:
I later read on Trustpilot that Bitsafe is a fraud and they have been stealing peoples money
Click to expand...

That's nonsense!

1. No financial institution onboarding a customer, wasting money and time and closing the account again for no reason. When an account is closed, it always has to do with the fact that the customer has violated some compliance rule. The financial institution does NOT have to justify the termination!

2. Whenever the customer is terminated and he is annoyed, suddenly the financial institute is a fraud, thief, etc. If something like that on Trustpilot & co. you can check beforehand before opening an account.

3. An EMI cannot simply embezzle money! The EMI is definitely not dependent on your € 2,000. If the money is still not transferred after a termination, there are several reasons, such as: For example, if the EMI has to send an AML report to the regulatory authority, which only approves the payment after verification. Of course, this can take a few weeks / months.

4. EVERY customer can contact the respective regulatory authority directly and complain.
 
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#5
By their fruits we shall know them.
The way you talked above without even knowing the substance of the issue means you are simply an agent of Bitsafe

You work with Bitsafe. Sorry for you

Go to Trustpilot and see hundreds of negative reports against Bitsafe. Those hundreds of customers that gave that negative report are all stupid right?
And you are the one that is correct just because you work with Bitsafe

Point of correction Mr. GlobalConsult for Bitsafe, tens and hundreds of EMIs have made away with peoples money in this Europe especially in Malta and Cyprus. its not new.
So go back and tell your paymaster Bitsafe to do the right thing and be professional period
 
#6
I have sent more than 18 emails to them and they have refused to reply even a single of them
What kind EMI does that?

Even if you are waiting for verification before returning a client's money is that what you cannot reply more than 18 emails since last month when you closed someone's account?
And you are here defending Bitsafe for not doing that.
 
#7
Have you followed the complaints procedure yet?

But I guess I also work for Bitsafe (where's my paycheck?! ns2) because @GlobalConsult is absolutely correct. It costs time and money to onboard a customer. Closing an account is an absolute last resort, when there is nothing else to do. And they can't keep the money. The Dutch central bank will pick up on that in their next audit. Client funds are held in a separate account and cannot simply be withdrawn from.

Bitsafe is probably doing a terrible job at communicating with you. If you are not satisfied, the complaints procedure is described on their website. Stop sending them emails and follow the procedure. Switch to doing something meaningful instead of just berating the support department.
 
#9
Sols said:
Have you followed the complaints procedure yet?

But I guess I also work for Bitsafe (where's my paycheck?! ns2) because @GlobalConsult is absolutely correct. It costs time and money to onboard a customer. Closing an account is an absolute last resort, when there is nothing else to do. And they can't keep the money. The Dutch central bank will pick up on that in their next audit. Client funds are held in a separate account and cannot simply be withdrawn from.

Bitsafe is probably doing a terrible job at communicating with you. If you are not satisfied, the complaints procedure is described on their website. Stop sending them emails and follow the procedure. Switch to doing something meaningful instead of just berating the support department.
Click to expand...
Hello my dear

Thank you very much. I think this is an issue with Customers support

The truth was that I was even surprised at the way and manner my account was closed

I didn't even know when they closed it and they didn't send me messages that they closed my account

When I could not log in after some days, I started contacting them. I got one reply after 3 days that YES, they closed my account without giving me any good reason. Then I started sending them emails asking how I can get my money in the account back and didn't hear from them again.

As of this morning I have sent more than 18 emails over a period of 3 weeks and still no reply. Have never seen that kind of thing before.
Because afraid when I saw a lot of complaints about the in Trustpilot

I have also sent messages to Verotel and still no response. very strange

So maybe it's their customer support that is the one creating problems for Bitsafe

Let me wait till friday this week at least for benefits of doubt that their customer support is slow to respond

So if I dont get reply by Friday I can now lodge a complaint with the Dutch financial regulator since it's now more than a month my account was closed without any reply from them
 
#12
#13
nansunn said:
I have sent more than 18 emails to them and they have refused to reply even a single of them
What kind EMI does that?

Even if you are waiting for verification before returning a client's money is that what you cannot reply more than 18 emails since last month when you closed someone's account?
And you are here defending Bitsafe for not doing that.
Click to expand...
Hi I have also email them no reply yet.i also withdraw money from my bitsafe account but still not get it it's been 4 days.please suggest me what I need to do?
 
#14
nansunn said:
Thanks everyone. bitsafe has finally sent the fund back to me yesterday.
Click to expand...

I do not work with Bitsafe, nor am I an agent of them. My application for a company account was even rejected.

I only wrote, which is correct, that EMI cannot simply hold funds, especially since these are NOT managed on their own accounts but at an escrow account with third-party banks. And as you can see now, they didn't stolen your money, but closing the account with reports etc. takes some time.

What I don't understand is why you open an account there when you see so many negative reviews of Bitsafe on Trustpilot?

Any way, better research next time.
 
#16
I do have an account with BitSafe for half a year now.
No problems so far except that they are VERY slow. Incoming SEPA was credited in 2 days. And one of my questions was unanswered for a month or so.
 
#17
For me also same but this time it happens I have contacted them hope they will resolve soon but at least they have to response fast.like person for me it is huge amount of money if no response than it is difficult.
 
#18
Igemon said:
I do have an account with BitSafe for half a year now.
No problems so far except that they are VERY slow. Incoming SEPA was credited in 2 days. And one of my questions was unanswered for a month or so.
Click to expand...
Hi I still not get how much amount you transferred I am stuck in india i told my problem but still it is not credited yet
 
#20
nansunn said:
Hello Guys
I am still having a problem getting my money from my Bitsafe Talent account

Its now 3 weeks since Bitsafe closed my account with no reason

First, I opened a personal account with Bitsafe for my savings in February this year.

My account was approved and there was no problem

Then in March, I sent about 2000 Euros to my Bitsafe account and there was no problem

Then 3 weeks ago, I have an urgent need to transfer about 1500 Euros to my family and BAAM, the problem started

Bitsafe immediately blocked my account which they didn't block when I made a deposit

I contacted Bitsafe, it took them a week to reply message and then talked one nonsense about not comfortable with me having an account with them anymore and didn't give any specific reason why my account was blocked

I replied, ok no problem, thank you for your services, so when are you sending my 2000 Euros back to me since you don't want me to have any account with you anymore. This they didn't reply

It has been 3 weeks now since I have been sending emails to them. I have sent up to 10 emails to them asking them to send me back my 2000 Euros and they have refused to reply me

I later read on Trustpilot that Bitsafe is a fraud and they have been stealing peoples money

I dont want them to steal my money. For 3 weeks they have refused to reply me emails and refused to send me back my 2000 Euros. I have never seen this type of thing in my whole life

From the way they are behaving, it seems they want to steal my money. This is robbery of my hard earned money

Please I need help and advice from any of you that has had this type of experience from Bitsafe. How did you get your money back?

I also want to report them to the financial authorities so they can compel them to pay me back my money, please to which authority should I report them and how should I do it

Thanks

Alex
Click to expand...
Hi same thing happened to me it's been 5 days I have sent 1649 euro I am from Nepal and stuck in india it is my 3 years saving money and it is very urgent for me and my family but no valid response from them everyday i call and email them they are so heartless people.please help me if you have any solution.
 
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