Bankera verification delay

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New member
Apr 1, 2021
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#1
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It has been more than 7 days since submitted my docs ( ID+address ) yet no account update.
Already contacted support and they assure soon will get an update.

Pls let me know if that is normal time for verification ? I try to find out on-site but didn't get any time frame to complete verification process.
 
#3
Hey,

Yes, they have a big backlog of the applications. Expect some delays.

Normally my clients get onboarded faster, but this is only because I am able to push some urgency buttons.
 
#5
I contacted today by chat (i had a incoming transaction pending because of verification).
About 5 minutes later verification suceded.
So may be a chat helps speeding the process
 
Reactions: Gediminas
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