A Payoneer adventure.

[diatessaron]

About a week or so ago an employee of mine received a transfer to his Payoneer account from a company he himself owns, small time on the side online freelancing. Payoneer froze the transfer and has been asking for a contract between him and the sending party (also him), or screenshots of their conversation. Poor guy has been going back and forth with their support for a week now and it is bad. Not only do they mark the ticket as solved every time they reply with a copy and paste response, they also change agents a lot and none of the new ones have any idea what the previous one said.

What's hilarious is the fact that you can't even reply to your ticket outside Payoneers working hours .

Does anyone have any ideas here?

 

[LegitBananas]

They are very strict about not using those accounts as sort of personal accounts. Only for getting paid in exchange for goods/services.

It would be relatively simple to 'prove' a connection with a PDF since he owns the company. Or, he can admit to making the transfer by mistake and asking them to return the money back to the sending account

 

[Nomado]

I also have a bad experience with the ''customer support'' which is more like the police always suspecting you to be a criminal... They ask documents and more documents including photo of me holding a paper with the date of today... Even after the account has been running and was verified a long time ago... I mean wtf.

They are very strict about not using those accounts as sort of personal accounts. Only for getting paid in exchange for goods/services.

Do they also check the expenses paid with the card ?

 

[LegitBananas]

Do they also check the expenses paid with the card ?

AFAIK they don't. I've withdrawn cash, spent on personal expenses, goods, services, etc. and there was never any issue. The main concern for them is how you use the receiving account details.

 

[rss]

I also have a bad experience with the ''customer support'' which is more like the police always suspecting you to be a criminal... They ask documents and more documents including photo of me holding a paper with the date of today... Even after the account has been running and was verified a long time ago... I mean wtf.

In my case they didn't ask anything, they just closed the account without any reason after approving all my company docs, maybe they couldn't handle the MASSIVE 100 usd transfer I made from my other US business bank account

 

[Nomado]

AFAIK they don't. I've withdrawn cash, spent on personal expenses, goods, services, etc. and there was never any issue. The main concern for them is how you use the receiving account details.

Thank you for the info.

They asked me for some documents when I signed up for the card, even with an account already verified. Well that fair I thought, I provided the documents including a pic of me holding a paper blablabla. Then I clicked to order the card... I thought ''it's finally on it's way!''.
15mn after I already had another request for document !

I answered by complaning about their documents madness and said that I had provided enough ! Their answer ? 3 more documents to provide !! I got nuts and haven't replied yet lol

 

[Alexmorgan]

Who even think about Payoneer for receiving money?

Anyway do a contract between you and your company as you are an employee in your company

I hope your company is in Wyoming or Delaware so they wont know who own it

And let someone from your friends act as a manager in your company to sign the contract for you

Push those documents on their face and take your own money out

 

[diatessaron]

Who even think about Payoneer for receiving money?

Anyway do a contract between you and your company as you are an employee in your company

I hope your company is in Wyoming or Delaware so they wont know who own it

And let someone from your friends act as a manager in your company to sign the contract for you

Push those documents on their face and take your own money out

11 calls so far and it seems like he is getting somewhere. Thankfully these events help me improve my own platforms.

Indian accents with Western names, outsourcing is not always a good thing, and Payoneer should've known that before signing contracts with obscure Indian call centers.