Look, they all are a part of the scam. I don't know how things happened to you. Just compare with my case and see if there's a sort of match.
* To begin with, once they (Offshore Protection/International wealth) got paid, they sent me the card (the first one, a UP) but warned that it could not be used for online purchase, so the card was much less useful.
* It worked with almost all ATMs but some POS did not accept it. OK so far.
* After a month or so it stopped working (ATM & POS)
* After a while I, inquired and got a message that there was a security issue that would be resolved soon.
* And it was resolved. The card was working again and I topped it accordingly (not a good idea, indeed!)
* Very short time afterwards, the same problem occurred. I wasn't very much worried, though.
* Two months passed. Same situation.
* They all started lying to me with some small variations on the theme "technical problem, waiting for update"
* Eventually the truth started to show up when the guy at OP/IW said that there was a "temporary solution" consisting in replacing the UP card by a Discover card.
* I got the Discover card but not the PIN. After many messages, they sent me an email with a copy-paste of some "document" where there was a "PIN"
* The best is yet to come: I had a card and a presumably correct PIN but none of them was connected to my account. How can that be ? That was 6 months ago.
* They all started a new set of ping-pong party, each one "expecting an update" from the other one and when I tried to ask for more details, they just stopped to respond.
As my funds have been stuck at Omnipay Inc. since May 2024 I'm thinking of some legal action, starting with a BS complaint. Maybe a lawyer as a second step, for the
sake of hopefully just taking my money from Peter to pay Paul....