Hi there,
Starting December 1st, Mercury began applying a currency conversion fee of 3% on all Mercury business debit and IO transactions made in currencies other than USD, including non-USD ATM withdrawals.
I didn't know that before and was just surprised then I saw that immense fees on my bank statement. I messaged to Mercury support and they told me that they had communicated that increase of fees before. Actually they did not. I haven't received any email relating an increase of fees from Mercury. The insist telling me that they sent me an email on 23nd October 2024 with the subject "Upcoming Card Updates".
Is it just me who hasn't received that announcement?
I'd like to know if any other Mercury client has received that announcement from Mercury or not.
Thanks for your feedback.
Starting December 1st, Mercury began applying a currency conversion fee of 3% on all Mercury business debit and IO transactions made in currencies other than USD, including non-USD ATM withdrawals.
I didn't know that before and was just surprised then I saw that immense fees on my bank statement. I messaged to Mercury support and they told me that they had communicated that increase of fees before. Actually they did not. I haven't received any email relating an increase of fees from Mercury. The insist telling me that they sent me an email on 23nd October 2024 with the subject "Upcoming Card Updates".
Is it just me who hasn't received that announcement?
I'd like to know if any other Mercury client has received that announcement from Mercury or not.
Thanks for your feedback.
